KRISTINE JOHNSON
Saint Paul
Summary
Results-driven office support professional with over 14 years in customer service and 8 years in documentation and reporting. Specializes in customer relations and problem resolution, enhancing client loyalty and operational accuracy. Experienced in Microsoft Office Suite, committed to delivering exceptional customer experiences.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Comfort By Design
Hastings
01.2025 - Current
- Resolved customer complaints efficiently and professionally, ensuring satisfaction.
- Achieved high customer satisfaction through problem resolution with knowledgeable and friendly service.
- Assisted customers with inquiries via phone and email communication.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information and recommendations to customers effectively.
- Maintained accurate records of customer interactions within the database.
- Collaborated with team members to streamline service processes and improve workflows.
- Trained new representatives on customer service protocols, improving onboarding experience.
New Loan Setup Specialist
Servion Mortgage
New Brighton
08.2021 - 05.2024
- Ensured accurate loan setup and payment processing, achieving high standards of data accuracy across multiple platforms including FTPS, FICS, and ENCOMPASS
- Retrieved and uploaded loan documents, verified documentation, and managed loan funding to facilitate seamless closing processes
- Confirmed lender information, loan balances, and fund availability with meticulous attention to detail, ensuring compliance and smooth operations
BDC Call Center Representative
Walser Automotive Group
Edina
07.2017 - 08.2021
- Resolved escalated customer concerns and educated clients on product and service information to improve satisfaction and foster loyalty
- Provided exceptional service by assisting customers with appointment scheduling and resolving inquiries, creating a welcoming experience
- Documented case details, tracked communication, and managed client information using Microsoft Office tools to enhance service quality
Receptionist, Service Runner, Rental Agent
Richfield Bloomington Honda
Richfield
01.2014 - 07.2017
- Directed calls and greeted visitors, supporting service needs to enhance customer engagement
- Managed rental vehicle operations, including asset maintenance and billing, accommodating last-minute guest requests
- Handled payment processing and budget forecasting for rental services, ensuring accurate expense management
Cashier, Pricing Coordinator
Harbor Freight Tools
Minneapolis
01.2008 - 01.2014
- Facilitated customer experience by efficiently locating items, processing transactions, and resolving inquiries about store policies
- Executed precise cash handling, restocked inventory, and organized store layout to enhance operational efficiency
- Updated pricing and guided customers in product selections to support promotional initiatives
Education
High School Diploma -
Irondale High School
New Brighton, MNSkills
- Customer Service Excellence
- Call handling
- Customer relationship management
- Loan processing
- Appointment scheduling
- Data accuracy
- Documentation
- High-volume environments
- Microsoft Office
- Office suite proficiency
- Team collaboration
- Attention to detail
- Conflict resolution
- Relationship Building
- Attention to detail
References
References available upon request.
Timeline
Customer Service Representative
Comfort By Design
01.2025 - Current
New Loan Setup Specialist
Servion Mortgage
08.2021 - 05.2024
BDC Call Center Representative
Walser Automotive Group
07.2017 - 08.2021
Receptionist, Service Runner, Rental Agent
Richfield Bloomington Honda
01.2014 - 07.2017
Cashier, Pricing Coordinator
Harbor Freight Tools
01.2008 - 01.2014
High School Diploma -
Irondale High School