Kristine Swanson

Customer focused professional with over four years of experience supporting employees, employers, and in high volume service environments. Experienced serving as a primary point of contact through multi-line phone systems, email, and electronic workflow systems to provide accurate information, explain policies, and resolve concerns. Skilled in handling complex and sensitive inquiries with empathy and professionalism while maintaining accuracy and timeliness. Recognized for adaptability, calm decision-making under pressure, and commitment to culturally responsive service.

• HRIS data entry and employee transaction processing
• Employee and position record management
• Word processing, spreadsheets, and database software
• Employee correspondence and report preparation
• HR policy communication and customer service
• Confidential information handling
• Organization, prioritization, and time management
• One year or more of experience performing technical and administrative support duties in a human resources setting.
• Experience using an HR Information System (HRIS) to review employee and position information and accurately enter employee data.
• Computer software experience including word processing, spreadsheets, and database systems to create employee letters, memos, and reports, and to review and enter data accurately.
• Customer service and communication skills sufficient to clearly and accurately explain HR policies and procedures in person, by phone, and through written correspondence.
• Demonstrated organizational, prioritization, and time management skills with the ability to independently initiate and complete multiple tasks.
• Experience working with confidential and sensitive information.