Kristy Meier
Granite Falls,MN
Summary
Accomplished in streamlining operations and enhancing customer satisfaction, office administration and customer service skills at Sterling Equipment & Repair have had positive client relationships and improved efficiency. Expert in data entry and adept at fostering professional relationships, have significantly contributed to a productive and welcoming office environment.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Sterling Equipment & Repair
10.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Administrative Clerk
Equity Elevator And Trading
09.2011 - 08.2019
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Contributed to project success by providing administrative support to various teams as needed.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Boosted department efficiency with timely completion of assigned tasks.
- Proofread and edited professional documents to fix errors.
- Strengthened vendor relations by negotiating contracts that resulted in cost savings for office supplies.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Input data into spreadsheets and databases.
- Answered and managed approximately 30 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Informed and supported business leaders through consistent communication and administrative support duties.
Buyer
Norcraft Cabinetry
08.1991 - 04.2010
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
- Developed and improved account relationships.
- Increased supplier efficiency by negotiating contracts and maintaining strong relationships with vendors.
- Streamlined purchasing processes by implementing efficient systems and procedures for order management.
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
- Improved inventory management by conducting regular audits, analyzing usage patterns, and implementing demand forecasts.
- Achieved cost savings, negotiating bulk purchase agreements with key suppliers.
- Developed and maintained comprehensive inventory management system, ensuring optimal stock levels at all times.
- Collaborated with cross-functional teams to ensure product specifications were met, enhancing customer satisfaction.
- Played key role in contract negotiations, achieving favorable terms that supported company's budgetary objectives.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Managed and maintained purchase orders and invoices.
Education
High School Diploma -
Buffalo Lake Hector High School
Hector, MN06.1988
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Clerical support
- Filing and data archiving
- Invoice processing
- Mail handling
- Reception oversight
- Mail distribution
Certification
Certification for Zenger Miller- Train the trainer
Timeline
Administrative Assistant
Sterling Equipment & Repair
10.2019 - Current
Administrative Clerk
Equity Elevator And Trading
09.2011 - 08.2019
Buyer
Norcraft Cabinetry
08.1991 - 04.2010
High School Diploma -
Buffalo Lake Hector High School
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