Krystal Durham-howard
Saint Cloud
Summary
Dynamic and dependable professional with extensive experience at Saint Cloud Cleaning Service LLC, excelling in cleaning and sanitizing while demonstrating strong time management skills. Proven track record in enhancing customer satisfaction through efficient service and attention to detail. Adept at preventive maintenance and fostering positive relationships with team members and clients.
Overview
15
15
years of professional experience
Work History
Team Lead/Head Custodian
Saint CloudLLC
02.2024 - Current
- Led team in working diligently in a timely manner
- Gather and empty trash and recycling daily
- Service, sanitize and stock restrooms
- Clean floors by sweeping, mopping, scrubbing, or vacuuming
- monitor and order supply inventory for cleaning and maintenance
- Clean and dust common areas such as conference and lunch rooms, lobby and stairwells
- Clean windows and mirrors
Delivery Driver
Spark
01.2022 - 05.2025
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Navigated delivery routes efficiently to ensure timely product distribution.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated with customers to confirm deliveries and address inquiries promptly.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Caretaker
INH Properties
01.2023 - 03.2024
- Conducted regular inspections of all common areas and grounds
- Ensured cleanliness and sanitation of common areas, enhancing resident satisfaction.
- cleaned out and restored empty apartments to be rented
- Daily tasks included, vacuuming, sweeping, mopping, washing windows, and checking the stairwells.
- shoveled snow along property sidewalks
- Maintained good rapport with residents and property managers
CNC Machine Operator
Ichor Systems
07.2017 - 10.2018
- Operated CNC machines to produce precision components according to specifications.
- Monitored machine operations to ensure consistent quality and adherence to production standards.
- Assisted in troubleshooting and resolving mechanical issues, minimizing downtime during production runs.
- Implemented process improvements that enhanced workflow efficiency and reduced waste in manufacturing processes.
Stock Clerk
Coborn's Superstore
11.2016 - 07.2017
- Organized inventory items for efficient stock management and retrieval.
- Monitored stock levels, ensuring timely reordering of supplies to prevent shortages.
- Assisted in training new team members on safety protocols and operational procedures.
- Conducted regular audits to verify accuracy of inventory records and reduce discrepancies.
Teleservice Representative
New Partners Communications
06.2010 - 11.2016
- Managed inbound and outbound customer communications to ensure satisfaction and resolution of inquiries.
- Provided technical support for product-related issues, guiding customers through troubleshooting processes.
- Trained new team members on company protocols, enhancing overall team efficiency and service quality.
Education
No Degree - Graphic Design
Art Institute Minnesota
Minneapolis, MNHigh School Diploma -
Little Falls Community Highschool
Little Falls, MN06-2007
Skills
- Work independently
- Responsible and dependable
- Cleaning and sanitizing
- Attention to detail
- Time management
- Cleaning expertise
- Preventive Maintenance
Timeline
Team Lead/Head Custodian
Saint CloudLLC
02.2024 - Current
Caretaker
INH Properties
01.2023 - 03.2024
Delivery Driver
Spark
01.2022 - 05.2025
CNC Machine Operator
Ichor Systems
07.2017 - 10.2018
Stock Clerk
Coborn's Superstore
11.2016 - 07.2017
Teleservice Representative
New Partners Communications
06.2010 - 11.2016
No Degree - Graphic Design
Art Institute Minnesota
High School Diploma -
Little Falls Community Highschool