Kudzo KOTUBETEY
Elk River
Summary
Resourceful Customer Service Shift Manager recognized for high productivity and efficient task completion. Skilled in conflict resolution, team leadership, and workflow management to enhance customer satisfaction and team performance. Excel in communication, adaptability, and problem-solving to navigate challenging situations and drive positive outcomes. Committed to fostering a supportive environment that encourages innovation and continuous improvement in service delivery.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service Shift Manager
Fourteen Foods, Dairy Queen
Saint Michael
11.2023 - Current
- Supervised customer service team during busy shift hours.
- Trained new employees on service protocols and procedures.
- Resolved customer complaints and ensured satisfaction promptly.
- Monitored inventory levels to maintain stock availability.
- Coordinated staff schedules to optimize coverage and efficiency.
- Assisted in cash register operations and financial transactions.
- Utilized problem-solving skills to identify solutions that best addressed customers' needs.
- Monitored staff performance, providing feedback and coaching as needed.
Education
Associate of Science - Computer Science
Anoka-Ramsey Community College
Coon Rapids, MN 08.2024 - 09.2025
License II - Management
CUWA - UUT
High school diploma -
Cours Lumière
LoméSkills
- Customer service
- Conflict resolution
- Inventory management
- Fluent in multiple languages
- Workforce management
- Task prioritization
- Active listening
- Professional and courteous
- Computer skills
- Adaptability and flexibility
- Positive attitude
Certification
- Certificate of schooling, 10/01/22, Present, Academic year 2021 - 2022, in License II of Management in the institute of Economics and Management (CUWA - UUT). Capitalized 70 credits out of a total of the 180 required for the License (Bachelor equivalent).
- Language level certificate, 11/01/22, Present, Intermediate level English skills (B2).
Languages
French, Fluent
Timeline
Associate of Science - Computer Science
Anoka-Ramsey Community College
08.2024 - 09.2025
Customer Service Shift Manager
Fourteen Foods, Dairy Queen
11.2023 - Current
License II - Management
CUWA - UUT
High school diploma -
Cours Lumière