Professional in finance with focus on accounts receivable management. Skilled in optimizing cash flow and reducing overdue accounts through strong analytical and problem-solving abilities. Effective in team collaboration and adaptable to changing business needs. Reliable and results-driven with expertise in account reconciliation, invoicing, and customer communication.
Overview
23
23
years of professional experience
Work History
Omni Vikings Lake Hotel
02.2023 - 12.2025
Accounts Receivable Coordinator / Payroll
Radisson Blue Hotel – Mall of America
10.2016 - 02.2023
Process ~$0.5M+ of group billing and assess for accuracy and integrity of incoming/outgoing financial data
Ensure industry standards are met for delivery of products and services
Analyze end to end processes and evaluate stopgaps towards optimization of efficiency and services
Oversee invoice management for group cancellations & retrospective financial reconciliations
Process direct bill applications on new group accounts and ensure correct payment terms are established
Monitor ongoing contracts to ensure compliance with established agreements & terms
Identify, research, and resolve billing variances and ensure communication with clients for resolution
Monitor aging reports and follow up with clients to mitigate lapses with contractual clauses or agreements
Prepare and review month end closing financial reports and payroll inquiries
Assistant Front End Operations Manager
Embassy Suites Hotel
08.2002 - 10.2016
Provide support for managing day/day front end operations transcending financial & customer operations
Serve as front line contact for inbound customer, vendor, and partners inquiries
Model appropriate customer service and ensure training is tailored to deliver a customer centric business model
Ensure that all services and commitments are delivered to the highest standards for clients and customers
Resolve and mitigate lapses in services, supply chain operations & other deficits impacting business operations
Participate in employee performance appraisals, training, recruitment, coaching and candidate selection process
Responsible for managing front end schedules including PTO requests, shift change and cancellations
Ensure collaboration and transparency with ancillary departments and services such as facilities management
Accounting Assistant
Embassy Suites Hotel
08.2002 - 10.2016
Maintain accurate and correct records regarding hotel and vendor transactions
Balance ledgers and ensure monthly P&L statements are reviewed and processed
Process credits or re-bills to achieve reconciliation and balance
Manage credit processing and digital payment posting
Participate in audits and compliance reviews
Promote innovation and collaborate to ensure business processes are optimized
Education
Diploma -
John F. Kennedy High School
01-2000
Skills
Financial Management Training
Access based database & customer centric software/platforms (PeopleSoft)