Kyle Fabian
Bloomington,MN
Summary
Responsible Senior Service Field Technician with 29 years of experience providing customer support and troubleshooting expertise during field visits and dispatches. Excellent leadership, motivational and communication talents. Dedicated to building positive relationships with customers by providing outstanding services.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Manager
Fluid Aire Dynamics
08.2022 - 01.2025
- Supervised daily operations to ensure compliance with safety regulations and quality standards.
- Managed field service operations, ensuring timely response to customer needs and service requests.
- Trained and mentored technicians on best practices and safe operational procedures.
- Analyzed customer feedback to identify areas for operational enhancement and increased satisfaction.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
- Installed and provided technical support for equipment.
- Assessed staff capabilities regularly while offering ongoing support, mentorship, and coaching to foster a high-performance work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Field Service Technician
Fluid Aire Dynamics
07.2020 - 08.2022
- Diagnosed and repaired Compressed Air systems to ensure optimal performance and reliability.
- Conducted routine maintenance on Compressed Air Systems, enhancing operational efficiency.
- Collaborated with clients to identify service needs and provide tailored solutions.
- Trained junior technicians on best practices for equipment servicing and safety protocols.
- Utilized diagnostic tools and software to troubleshoot complex system issues effectively.
- Developed comprehensive service reports detailing repairs, maintenance activities, and recommendations for improvements.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Discussed and recommended service options with customers and explained costs involved.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Conducted comprehensive training sessions for new technicians, significantly improving their onboarding process and technical skills.
- Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
- Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
- Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Field Service Technician
Minnesota Industrial Tool
07.1998 - 08.2022
- Conducted routine maintenance on hydraulic and pneumatic equipment, enhancing operational efficiency.
- Diagnosed and repaired compressed air systems.
- Assisted Installations
Field Service Technician
Compressed Air Concepts, LLC
01.2003 - 06.2020
- Diagnosed and repaired compressed air systems to ensure optimal performance and reliability.
- Conducted routine maintenance on Compressed Air equipment, enhancing operational efficiency.
- Implemented preventive maintenance schedules, reducing downtime and extending equipment lifespan.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Streamlined parts inventory management, ensuring critical spares were always available for urgent repairs.
- Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
- Worked with diverse types of weather and ground conditions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Implemented energy-efficient solutions during routine maintenance, contributing to clients' operational savings.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
Education
High School Diploma -
John F Kennedy
Bloomington, MN06-1990
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Conflict resolution
- Goal oriented
- Trustworthy and honest
- Employee relations
- Workplace safety
- Documentation and reporting
- Operational efficiency
- Work Planning and Prioritization
- Service documentation
- Technical troubleshooting
- Estimating and quoting
- Continuous improvement
- Cost estimates
- Coaching and mentoring
- Rapport building
- Technical support
- Mechanical diagnostics
- Service order flow
- Task delegation
Certification
- Rotary Screw Training, Gardner Denver - 1999
Timeline
Service Manager
Fluid Aire Dynamics
08.2022 - 01.2025
Field Service Technician
Fluid Aire Dynamics
07.2020 - 08.2022
Field Service Technician
Compressed Air Concepts, LLC
01.2003 - 06.2020
Field Service Technician
Minnesota Industrial Tool
07.1998 - 08.2022
High School Diploma -
John F Kennedy