Summary
Overview
Work History
Education
Skills
Timeline
Community Service
Generic

Kyle Karkkainen

St. Cloud

Summary

Dynamic telecommunications professional with a proven track record in setting up, repairing, and configuring equipment while providing comprehensive training. Adept at fostering strong customer relationships and delivering effective solutions independently, contributing to outstanding service and reliability. Possesses exceptional communication and planning abilities that enhance operational efficiency and client satisfaction. Committed to leveraging expertise to drive results in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Telecommunications Technical Trainer

Midco
09.2021 - 04.2025
  • Manage the training and development for 50+ employees across a multitude of departments.
  • Coordinate with Team Members' management to organize and schedule training opportunities and evaluations.
  • Evaluate employees and contractors on job performance and quality of work to help enforce Midco’s First Time Right standards and identify areas of improvement.
  • Educate Team Members on the operation and safety procedures of underground and aerial construction equipment.
  • Create and update training materials and policies to reflect changes in the industry and technology.
  • Develop company standard operating procedures (SOPs) and develop training materials for over 60 projects.
  • Test and evaluate new products and technologies to determine cost-effective solutions for use by the company moving forward, as well as the most practical methods of use.
  • Update changes in plant maps for Fiber Optic cables, Coaxial cables, and Fixed Wireless Tower coverage areas.
  • Maintain industry expertise through personal research and continued professional development.
  • Utilize software related to the industry to include all Microsoft software, as well as multiple scheduling, planning, mapping, and project management software.
  • Work with Vendors to implement new technology into day-to-day operations and to help keep their current equipment running properly.
  • Continuously educate all Team Members on proper customer experience and how to exhibit high-quality customer service.
  • Maintain cost controls of training solutions and job efficiency to maintain a budget

Field Technician

Midco
08.2020 - 09.2021
  • Perform voice, video, and data installations on houses, apartments, townhomes, and businesses.
  • Perform troubleshooting procedures on all customers for data, video, and voice.
  • Mentor new hires by demonstrating to them the proper way to perform daily job duties and how to interact with customers.
  • Report any maintenance issues to the proper departments while giving them as much information as possible.
  • Repaired and installed outdoor plant cable and devices to the manufacturer's specifications.
  • Perform Hosted VOIP installations and Trouble calls.
  • Perform Fixed Wireless installs and trouble calls.
  • Drive a company vehicle to company standards.
  • Answered customer questions regarding residential or commercial services, pricing, and installation.
  • Communicated with customers to assess needs, understand equipment malfunctions, or offer technical support.
  • Ran wiring for indoor and outside cable systems, including connecting wires from telephone poles or underground cable accesses to complete home and business circuits.
  • Cleaned and maintained tools, equipment, and vehicles with regular care.
  • Tested, repaired, and installed equipment to verify functionality and work quality

Squad Leader

U.S. Army Reserve
05.2015 - Current
  • Led team of 10 in daily operations, ensuring adherence to safety protocols and procedures.
  • Mentored junior squad members, enhancing team performance and fostering skill development.
  • Implemented process improvements that increased workflow efficiency by streamlining communication channels.
  • Coordinated with cross-functional teams to resolve operational challenges and optimize resource allocation.
  • Conducted regular training sessions on equipment usage and safety standards for team members.
  • Developed standard operating procedures that improved consistency and quality of deliverables.
  • Facilitated team meetings to assess progress, address issues, and align objectives with organizational goals.
  • Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
  • Adapted quickly to changing conditions on the battlefield, allowing the squad to maintain focus on primary objectives without being distracted by unforeseen challenges.
  • Ensured mission success through diligent planning, preparation, and execution of assigned tasks.

Education

Master Technician -

National College of Technical Instruction
01.2024

High School Diploma - undefined

Esko High School
Esko, MN
06.2015

Skills

  • Time management

  • Organization

  • Communication skills

  • Leadership

  • Customer service

  • Collaboration and Planning

  • Problem Resolution

  • Presentation

  • Skills

  • Safety

  • Cabling

  • Networking

  • Coax, Fiber, and Ethernet

  • FTTP and Dedicated Fiber Internet,

  • Underground and Aerial OSP

  • Data, VoIP, and Video

  • Low Voltage and NEC Compliance

  • Customer Service and Education

Timeline

Telecommunications Technical Trainer

Midco
09.2021 - 04.2025

Field Technician

Midco
08.2020 - 09.2021

Squad Leader

U.S. Army Reserve
05.2015 - Current

High School Diploma - undefined

Esko High School

Master Technician -

National College of Technical Instruction

Community Service

Army Reserve, Squad Leader, Brainerd, MN, 2015-05, Present, Receive a task or project and organize the number of personnel needed, as well as the different tools and equipment required to complete the task or mission on time., Creating BOMs and timelines with a varying number of personnel to complete the construction of a multitude of man-made structures., Create teams and assign tasks to complete a project while conforming to timelines and resources available., Keep accountability of everyone assigned to my team to ensure I know where they are and what they are doing at all times., Use time management in planning and performing tasks to ensure team members don't fall behind and ensure project completion., Maintain different vehicles and make sure they are running properly while fixing or reporting any issues., Lead a group of 6-10 personnel to complete different tasks and projects., Reviewed activities regularly to identify opportunities for improvement.

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