Kyle Pieri
Elko New Market
Summary
Sharp Flight Dispatcher with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.
Overview
36
36
years of professional experience
Work History
Flight Dispatcher
JetBlue Airlines
03.2023 - Current
- Enhanced flight safety by meticulously analyzing weather data and coordinating with pilots on optimal routes.
- Streamlined communication between pilots and ground crew, ensuring efficient pre-flight preparations and timely departures.
- Reduced delays by proactively identifying potential scheduling conflicts and collaborating with operations teams to resolve them.
- Optimized fuel consumption by calculating precise fuel requirements based on aircraft weight, route distance, and prevailing weather conditions.
- Monitored flight progress closely using advanced software systems for real-time adjustments based on changing conditions or unforeseen events.
Flight Dispatcher
Endeavor Airlines
10.2015 - 03.2023
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving initiatives.
- Enhanced flight safety by meticulously analyzing weather data and coordinating with pilots on optimal routes.
- Acted as a reliable point of contact for pilots, crew members, and other stakeholders during flight operations, providing timely support and accurate information as needed.
911 Emergency Dispatcher
Ramsey County/ Anoka County
10.2008 - 10.2015
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
Customer Service Representative
Schwanns
05.2006 - 10.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
911 Emergency Dispatcher
Hanover County Sheriff's Office
01.2004 - 05.2006
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
Teacher/Activities Director
Minneapolis/ Columbia Heights/ Henrico Schools
09.1998 - 09.2004
- Taught Physical Education and Health to high school students per state and district guidelines
- Promoted student athletes for both need based and performance local and state awards
- Maintained a million dollar budget to provide a yearly event schedule and hire quality coaches and advisors
Security Police
United States Air Force, USAF
12.1987 - 12.1991
- Enhanced overall security by conducting thorough facility patrols and monitoring surveillance systems.
- NCOIC of multi million dollars in USAF personnel and property
- Maintained a safe environment for staff and visitors with prompt response to emergency situations.
- Assisted in the development of comprehensive security plans, addressing potential vulnerabilities and risks.
- Participated in Desert Shield/Desert Storm in Saudi Arabia
Education
No Degree - Flight Dispatcher
Academy College
Minneapolis, MN09.2015
MEd Physical Education
University of Minnesota - Twin Cities
Minneapolis, MNBachelor of Science - Kinesiology
University of Minnesota - Twin Cities
Minneapolis, MNNo Degree - K-12 Public School Administration
Saint Mary's University of Minnesota
Winona, MN05.2003
Skills
- Customer Relations
- Flight Safety
- Store Organization
- Emergency Situations
- Critical Thinking
- Aircraft Routing
- Microsoft Office
- Problem Assessment
- Route Planning and Adjustment
Timeline
Flight Dispatcher
JetBlue Airlines
03.2023 - Current
Flight Dispatcher
Endeavor Airlines
10.2015 - 03.2023
911 Emergency Dispatcher
Ramsey County/ Anoka County
10.2008 - 10.2015
Customer Service Representative
Schwanns
05.2006 - 10.2008
911 Emergency Dispatcher
Hanover County Sheriff's Office
01.2004 - 05.2006
Teacher/Activities Director
Minneapolis/ Columbia Heights/ Henrico Schools
09.1998 - 09.2004
Security Police
United States Air Force, USAF
12.1987 - 12.1991
No Degree - Flight Dispatcher
Academy College
MEd Physical Education
University of Minnesota - Twin Cities
Bachelor of Science - Kinesiology
University of Minnesota - Twin Cities
No Degree - K-12 Public School Administration
Saint Mary's University of Minnesota
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