Kylee Luing
Duluth
Summary
Dynamic professional with a strong background in program supervision and patient care. Skilled in effective communication and staff development, dedicated to creating a cohesive team environment that enhances service quality and operational effectiveness.
Overview
7
7
years of professional experience
Work History
Program Supervisor
Sevita
Duluth, MN
03.2025 - Current
- Supervised daily operations of program activities, ensuring adherence to organizational standards.
- Coordinated communication between staff and families to support client needs effectively.
- Implemented training programs for new staff, enhancing service delivery and compliance.
- Facilitated staff meetings to promote team cohesion and share best practices in service delivery.
- Managed scheduling and resource allocation to optimize program efficiency and responsiveness.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
CNA, Hospice
Essentia Health-St. Mary's Medical Center
Duluth, MN
08.2023 - 02.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient rooms and medical equipment to support hygiene standards.
- Documented patient care activities accurately in electronic health records systems.
- Trained new staff on patient handling techniques and facility protocols effectively.
- Advocated for patient needs, enhancing overall satisfaction with care provided.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Dietary Server
St. Luke's
Duluth, MN
01.2022 - 01.2023
- Delivered exceptional service to patients, ensuring timely meal distribution and dietary compliance.
- Assisted in menu planning based on nutritional guidelines and patient preferences.
- Maintained cleanliness and organization of dining areas, enhancing overall dining experience.
- Collaborated with kitchen staff to streamline food preparation processes and improve service efficiency.
- Monitored patient dietary needs, reporting changes to nursing staff for necessary adjustments.
- Trained new dietary servers on best practices for meal service and food safety protocols.
Assistant Store Manager
Kwik Trip
Duluth, MN
08.2019 - 01.2022
- Led daily operations, ensuring efficient store management and optimal customer service.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory control procedures, enhancing stock accuracy and availability.
- Developed schedules to optimize labor resources and maintain operational efficiency.
- Resolved customer inquiries and complaints, improving satisfaction ratings consistently.
- Conducted performance evaluations, identifying areas for staff development and improvement opportunities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
CNA - Nursing
Fond Du Lac Tribal And Community College
Cloquet, MNSkills
- Staff training
- Staff development
- Document management
- Operational leadership
- Staff evaluation
- Expense tracking
- Office administration
Timeline
Program Supervisor
Sevita
03.2025 - Current
CNA, Hospice
Essentia Health-St. Mary's Medical Center
08.2023 - 02.2025
Dietary Server
St. Luke's
01.2022 - 01.2023
Assistant Store Manager
Kwik Trip
08.2019 - 01.2022
CNA - Nursing
Fond Du Lac Tribal And Community College