KyRy Preap
Rochester
Summary
Dynamic Patient Service Representative with a proven track record at Mayo Clinic, excelling in appointment scheduling and patient registration. Adept at enhancing customer satisfaction through effective communication and conflict resolution. Proficient in medical terminology and electronic applications, ensuring seamless patient experiences and timely follow-ups.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Mayo Clinic
01.2021 - 08.2024
- Booking appointments for patients, taking into account availability and urgency.
- Handling appointment changes, and ensuring timely follow-up.
- Creating new patient profiles, verifying patient demographics, and insurance information.
- Ensuring patients are prepared for their appointments.
- Proficiency in navigating various electronic applications and devices.
Server
Red Lobster
05.2020 - 05.2021
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Olive Garden
05.2017 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
CNA -
Hawthorne Education Center
Rochester MnGED -
Hawthorne Education Center
Rochester Mn05.2020
Skills
- Communication
- Conflict resolution
- Networking
- Critical thinking
- Appointment scheduling
Patient registration
Insurance verification
- Medical terminology
- Customer service
- Remote experience
- Data entry
- Phone system operation
- Microsoft Office proficiency
- Customer relationship management
Timeline
Patient Service Representative
Mayo Clinic
01.2021 - 08.2024
Server
Red Lobster
05.2020 - 05.2021
Server
Olive Garden
05.2017 - 05.2021
CNA -
Hawthorne Education Center
GED -
Hawthorne Education Center
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