Lachelle Hayes
Saint Paul
Summary
Dedicated employee recognized for outstanding communication skills and a robust work ethic. Highly adaptable with a keen attention to detail, effectively addresses challenges through logical problem-solving. Leadership experience enhances team dynamics and productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager/Customer Service Representative
Valvoline Instant Oil Change
08.2022 - Current
- Demonstrating with limited supervision, maintaining a clean, well-organized service center facility and providing an secure working environment.
- Communicating effectively with customer with claims and with their needs, in person or phone providing maintenance services and oil changs.
- Independently train and motivate new hires with policies and procedures, Health and Safety environment.
- Making daily deposits of cash, credit, membership vouchers and checks transactions ensuring accuracy.
- Review merchandise through database system to order and stock equipment and supplies.
PCA Personal Care Assistant
RSI
09.2019 - 07.2022
- Documented health, appointments, and behavioral episodes on daily basis.
- Assisted medical needs and medication such as administration and packaging.
- Supported needs for men, women and children with cognitive disabilities including, physical and non-physical psychiatric.
- Traveled with clients on outings, appointments and their weekly errands
- Maintained safety and eliminated threatening behavior between clients such as deescalating physical altercation between other residents.
Customer Service Temporary Screener
Minnesota Department of Public Safety
08.2020 - 05.2022
- Assisted with walk-in customers to ensure safety measurements.
- Gathered and documented customer contact information for Manager.
- Helped assisted customers with licenses, ID and Road test applications to fill out with accuracy
Brand Associate
Old Navy
06.2017 - 09.2018
- Assisted customers with their needs while providing exemplary customer service.
- Opened, closed daily operation independently and with limited supervision.
Cashier/Customer Service
Burger King
01.2016 - 03.2017
- Effectively provided customers with food ordering and up keeping store with cleaning and maintenance when needed.
- Greeted customers while taking orders with accuracy, while administering cash, credit card, check transactions.
Education
High School - undefined
Johnson Senior High School
Saint Paul, MN05.2019
Skills
- Geriatric care knowledge
- Microsoft Office applications
- Management proficiency
- Technical skills
- Negotiation methods
- Team dynamics
- Pharmaceutical distribution
- Analytical reasoning
- Quantitative skills
- Customer relations
Certification
- CPR Certification
- Driver's License
- October 2020 to January 2026
- First Aid Certification
Timeline
Assistant Manager/Customer Service Representative
Valvoline Instant Oil Change
08.2022 - Current
Customer Service Temporary Screener
Minnesota Department of Public Safety
08.2020 - 05.2022
PCA Personal Care Assistant
RSI
09.2019 - 07.2022
Brand Associate
Old Navy
06.2017 - 09.2018
Cashier/Customer Service
Burger King
01.2016 - 03.2017
High School - undefined
Johnson Senior High School
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