Lacie Jackson
Minneapolis
Summary
Detail-oriented Scheduling Coordinator with proven skills in effective communication and scheduling efficiency. Committed to enhancing service delivery and streamlining processes in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Scheduling Coordinator
Lifespark Medical Group
St. Louis Park
09.2023 - Current
- Coordinated patient and healthcare provider appointment schedules to optimize access to care.
- Facilitated communication between patients and medical staff to improve appointment adherence.
- Streamlined scheduling processes to improve operational efficiency.
- Maintained accurate documentation of patient interactions and appointments.
- Organized follow-up appointments and reminders to ensure patient compliance.
- Resolved scheduling conflicts promptly to maintain service continuity and patient satisfaction.
- Assisted administrative staff with scheduling tasks.
- Responded promptly to customer inquiries about availability and schedule changes.
Real Time Specialist
Vivint Home Security
Provo
06.2021 - 07.2023
- Managed real-time communication between team members to streamline incident response and enhance situational awareness.
- Coordinated response efforts with emergency services to ensure timely resolution of security events.
- Monitored alarm systems for security breaches and incidents.
- Received emergency calls, assessed situations, and notified appropriate personnel or authorities.
- Adhered strictly to safety guidelines when responding to an active alarm situation.
- Documented alarm activations and response actions to maintain accurate incident reports for future reference.
- Trained new staff on alarm monitoring protocols and procedures.
- Responded promptly to customer inquiries regarding system malfunctions and other issues.
- Evaluated staffing levels to guarantee adequate coverage for alarm response.
- Adjusted staffing breaks and approved voluntary time off, sometimes enforcing mandatory time off
Education
GED -
Spring Lake Park Senior High
Spring Lake Park, MN 06-2012
Skills
- Appointment scheduling
- Patient record management
- Scheduling software
- Time management
- Administrative support
- Report documentation
- Customer service
- Issue resolution
- Problem resolution
- Team collaboration
- Attention to detail
- Organizational skills
- Excellent communication
- Active listening
- Good Telephone Etiquette
- Training and mentoring
- Training and development
- Friendly, positive attitude
- Cultural awareness
- Remote office availability
- Communication systems
- Cultural awareness
Timeline
Scheduling Coordinator
Lifespark Medical Group
09.2023 - Current
Real Time Specialist
Vivint Home Security
06.2021 - 07.2023
GED -
Spring Lake Park Senior High