Laurie Jenzer

Deliver outstanding customer service by guiding and helping passengers with services, ticketing,
and
baggage.
• Perform passenger check-ins, security procedures, and aircraft boarding.
• Worked all shifts, all days including nights, weekends, holidays.
• Handled objects up to 70 pounds regularly.
• Provide solutions to boarding issues and complications, field inquiries from passengers, .

• Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Leveraged sales expertise to promote technology products and services, capitalized on upsell opportunities.
• Responded to customer requests for products, services and company information.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.