LaKia Richardson
Bloomington
Summary
Operations and client services professional with experience in vendor coordination, staffing logistics, healthcare operations, onboarding, and high-volume issue resolution. Skilled in managing time-sensitive escalations, maintaining accurate documentation, and coordinating across internal teams and external stakeholders to ensure continuity of service. Known for strong communication, adaptability, and the ability to independently learn systems and improve workflows in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Chore Relationship Manager (Vendor & Client)
Amivie
Bloomington
05.2024 - Current
- Serve as primary point of contact for vendors and clients, resolving service issues, complaints, and escalations to ensure continuity of care.
- Match state-referred waiver clients with qualified service providers based on program requirements, availability, and service needs.
- Manage vendor onboarding, documentation, quote review, invoice processing, and ongoing operational communication.
- Coordinate with internal teams and external providers to support timely service delivery and operational alignment.
- Manage after-hours on-call line, responding to urgent issues and coordinating appropriate resolution resources.
- Maintain accurate vendor records and documentation using internal systems (Pavillio and CareTracker).
- Independently learned systems and waiver processes with minimal formal training and quickly became fully proficient.
- Support onboarding and training of new team members while contributing to workflow and documentation improvements.
Patient Access Coordinator
CCRM Fertility
Edina
04.2023 - 05.2024
- Acted as primary liaison between patients, providers, and internal departments, resolving service and communication issues to enhance patient experience.
- Managed high-volume communications, prioritized scheduling requests, and resolved escalated concerns in fast-paced healthcare environment, ensuring timely access to care.
- Coordinated patient intake and registration workflows, collaborating across teams to streamline processes and enhance operational efficiency.
- Maintain accurate and confidential patient records in compliance with HIPAA and organizational standards.
- Train and onboard new employees on systems, workflows, and compliance procedures.
Scheduling Coordinator/HR Assistant
Visiting Angels
01.2022 - 03.2023
- Coordinated schedules for 80+ caregivers, aligning client needs with caregiver availability and adapting to operational changes.
- Managed urgent staffing gaps by securing qualified caregiver replacements for call-offs and emergency coverage to ensure uninterrupted service delivery.
- Communicated with caregivers, clients, and internal teams to resolve scheduling conflicts and maintain continuity of care.
- Maintained accurate scheduling data and workforce records in Microsoft Excel and internal systems to support operational integrity.
- Identified and proposed scheduling workflow improvements to leadership, aiming to enhance efficiency and minimize delays.
- Assisted with recruitment and onboarding, including interview coordination, candidate screening, and new hire documentation.
Patient Service Representative
Twin Cities Orthopedics
09.2020 - 02.2022
- Processed patient registrations, ensuring data accuracy and compliance with insurance and regulatory requirements to enhance patient experience.
- Maintained confidential records and ensured accurate documentation in electronic medical record systems to support effective patient care.
- Collaborated with clinical and administrative teams to resolve registration issues, enhancing customer service and streamlining patient flow.
- Adapted quickly to new healthcare software, policies, and operational procedures through continuous learning.
Customer Service Representative
Outdoor Great Rooms
Burnsville
12.2018 - 02.2020
- Resolved customer account, billing, and service issues through effective communication and cross-functional collaboration.
- Investigated customer concerns and coordinated resolutions to strengthen customer relationships.
- Maintained accurate account documentation to enable timely resolution of customer inquiries.
Education
High School Diploma -
Wayzata High School
Plymouth, MN05-2015
Skills
- Vendor & Service Coordination
- Customer & Client Relations
- Issue Resolution & Escalation Management
- Onboarding & Documentation
- Scheduling & Workforce Coordination
- Invoice & Administrative Processing
- Process Improvement
- Microsoft Excel & Data Tracking
- Healthcare & Compliance Support
- Time-Sensitive Operations Management
- Cross-Functional Communication
- Training & Team Support
Additional Information
Great listener, Ability to understand people, Organized, Detail oriented, Leadership, Communication Skills, Fun, Observant
Personal Information
Authorized To Work: US for any employer
Timeline
Chore Relationship Manager (Vendor & Client)
Amivie
05.2024 - Current
Patient Access Coordinator
CCRM Fertility
04.2023 - 05.2024
Scheduling Coordinator/HR Assistant
Visiting Angels
01.2022 - 03.2023
Patient Service Representative
Twin Cities Orthopedics
09.2020 - 02.2022
Customer Service Representative
Outdoor Great Rooms
12.2018 - 02.2020
High School Diploma -
Wayzata High School