LaKiyah Taylor-Kramer
Columbia Heights
Summary
Dynamic and results-driven professional with extensive experience at Walmart and Dunkin' Donuts. Proven track record in customer engagement and complaint resolution, enhancing satisfaction and loyalty. Skilled in POS system operation and upselling strategies, consistently achieving high satisfaction ratings and boosting sales through effective product recommendations.
Overview
3
3
years of professional experience
Work History
Online Grocery Associate
Walmart
11.2024 - Current
- Assisted customers in selecting grocery items and providing product information.
- Maintained cleanliness of work area and ensured compliance with safety standards.
- Adapted quickly to changes in inventory levels and customer preferences to enhance service efficiency.
- Supported training of new associates on operational procedures and customer service protocols.
- Managed communication with customers regarding order status and delivery timelines effectively.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Shift Leader
Dunkin' Donuts Franchising
12.2022 - 11.2024
- Trained and mentored new employees on customer service protocols and product knowledge.
- Implemented quality control measures to enhance product consistency and customer satisfaction.
- Resolved customer complaints effectively, fostering a positive dining experience for patrons.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
Education
Dental Hygiene
Penn Foster Career School
Scranton, PASkills
- Customer engagement
- Order accuracy
- Complaint resolution
- Data entry proficiency
- Upselling strategies
- Product recommendations
- POS system operation
- Customer service
- Customer relations
- Sales proficiency
- Accurate money handling
- Payment processing
- Product knowledge
Timeline
Online Grocery Associate
Walmart
11.2024 - Current
Shift Leader
Dunkin' Donuts Franchising
12.2022 - 11.2024
Dental Hygiene
Penn Foster Career School