Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalosha Minor

St. Paul

Summary

A dedicated and customer-focused individual with experience in fast-paced hospitality, food service, and retail environments. Proven ability to handle multiple tasks efficiently while maintaining a high level of customer satisfaction. Seeking to leverage strong communication and interpersonal skills in a challenging new role.

Knowledgeable [Desired Position] with solid background in guest services. Successfully addressed customer inquiries and resolved issues to enhance guest satisfaction. Demonstrated strong problem-solving abilities and effective communication skills.

Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.

Overview

11
11
years of professional experience

Work History

Sales Associate

Five Below
03.2025 - Current
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Front Desk Receptionist

Quality Inn
09.2021 - 02.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Guest Service Representative

Best Western Plus
01.2019 - 06.2021
  • Greeted guests and managed check-in/check-out processes efficiently and courteously.
  • Addressed guest inquiries, resolved issues promptly, and ensured a positive and memorable stay.
  • Handled reservations via phone and in-person, processed payments accurately, and maintained organized guest records.
  • Collaborated effectively with housekeeping, maintenance, and other hotel staff to meet diverse guest needs.
  • Provided information about hotel amenities, local attractions, and services.

Front Desk Agent

Motel 6
06.2018 - 01.2019
  • Provided friendly, welcoming, and efficient service to all guests during their arrival, stay, and departure.
  • Managed multi-line phone systems, took accurate messages, and provided clear information about hotel services.
  • Assisted with maintaining the cleanliness, safety, and orderliness of the front desk and lobby area.
  • Ensured guest safety and security protocols were consistently followed.
  • Handled cash and credit card transactions with accuracy.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Team Member

Golden Corral
01.2017 - 05.2018
  • Delivered excellent customer service in a high-volume, buffet-style restaurant environment.
  • Assisted guests with inquiries, ensured a pleasant dining experience, and addressed concerns professionally.
  • Maintained cleanliness, sanitation, and organization of dining areas, beverage stations, and service stations.
  • Operated the cash register, handled payment transactions accurately, and managed cash drawer.
  • Worked collaboratively with kitchen and service staff to ensure smooth operations and guest satisfaction.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.

Front Desk Receptionist

Weed Man Lawn Care
04.2022 - 12.2024
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.

Sales Associate

Shoe Depot
02.2016 - 12.2016
  • Actively engaged with customers to understand their needs and assisted with product selection.
  • Provided detailed information on footwear features, benefits, and care.
  • Operated point-of-sale (POS) systems efficiently, handling cash, credit, and return transactions.
  • Maintained store appearance, including stocking shelves, organizing displays, and ensuring a clean shopping environment.
  • Contributed to a positive team environment and assisted in achieving store sales goals.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Crew Member

McDonald's
03.2015 - 02.2016
  • Prepared food items accurately, quickly, and according to strict company quality and safety standards.
  • Took customer orders with a friendly demeanor and operated the cash register in a fast-paced drive-thru and front counter environment.
  • Maintained cleanliness and hygiene of the kitchen, food preparation areas, dining area, and restrooms.
  • Worked collaboratively with team members to ensure efficient service and smooth shift operations.
  • Adhered to all food safety and handling procedures.
  • Assisted other team members to achieve goals.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Education

GED -

MN General Education
City, State
01-2016

Skills

  • Customer Service and Guest Relations: Strong ability to interact positively with guests
  • Communication Skills: Effective verbal and written communication
  • Interpersonal Skills: Builds rapport and maintains relationships
  • Problem-Solving: Identifies issues and implements solutions efficiently
  • Teamwork and Collaboration: Works well in group settings to achieve common goals
  • Adaptability: Adjusts to changing environments and demands
  • Goal Oriented: Focused on achieving specific objectives
  • Front House Operations: Manages guest services and front desk activities
  • Housekeeping Management: Oversees cleanliness and maintenance of facilities
  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Guest relations
  • Issue resolution
  • Flexible schedule
  • Financial transactions
  • Payment processing
  • Product sales
  • Data entry proficiency
  • Complaint handling
  • Guest orientation
  • Food and beverage area setup
  • Information protection
  • Basic accounting
  • Reservation processing
  • Property security
  • Key management system
  • Inventory monitoring
  • Reservation management system
  • Event information management
  • Services and amenities promotion
  • Reservation management

Timeline

Sales Associate

Five Below
03.2025 - Current

Front Desk Receptionist

Weed Man Lawn Care
04.2022 - 12.2024

Front Desk Receptionist

Quality Inn
09.2021 - 02.2022

Guest Service Representative

Best Western Plus
01.2019 - 06.2021

Front Desk Agent

Motel 6
06.2018 - 01.2019

Team Member

Golden Corral
01.2017 - 05.2018

Sales Associate

Shoe Depot
02.2016 - 12.2016

Crew Member

McDonald's
03.2015 - 02.2016

GED -

MN General Education

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Kalosha Minor