- Fitness
- Working with wolves
- General maintenance
- Working with people
- Video games
- Sports
- Gardening
- Animal Care
Lance Taylor
Minneapolis,MN
Summary
Dynamic professional with a proven track record at Ups Store, excelling in customer service and problem-solving. Skilled in fostering team collaboration and managing high-stress situations effectively. Demonstrates exceptional interpersonal skills and a commitment to enhancing customer satisfaction, underpinned by expertise in CPR and first aid.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Ups Store
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Packed and shipped low to high value items
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Youth Camp Counselor
OneHeartland
06.2024 - 08.2024
- Adapted quickly to varying situations at camp while maintaining composure under pressure.
- Coordinated daily schedules for campers, ensuring a balance of structured activities and free time throughout the day.
- Developed strong rapport with campers through active listening and empathetic understanding, fostering trust-based relationships.
- Collaborated with fellow counselors to design entertaining programs that fostered team-building and personal growth.
- Promoted a safe and inclusive environment for all campers through close supervision and effective communication.
- Enforced camp rules consistently yet fairly, prioritizing safety while respecting individual autonomy.
- Assisted with daily camp setup and cleanup tasks, ensuring a clean, safe, and organized environment for all participants.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Education
Some College (No Degree) - Adolescent Education: Biology
SUNY Oneonta
Oneonta, NYHigh School Diploma -
Osseo Senior Highschool
Osseo, MN06-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Child supervision
- CPR
- First aid
- Outstanding communication and interpersonal skills
Certification
- CPR
- Psychological first aid
- Regular first aid
Interests
Timeline
Youth Camp Counselor
OneHeartland
06.2024 - 08.2024
Sales Associate
Ups Store
05.2022 - Current
- CPR
- Psychological first aid
- Regular first aid
Some College (No Degree) - Adolescent Education: Biology
SUNY Oneonta
High School Diploma -
Osseo Senior Highschool
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