Lanie Monk

Grocery:

• Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
• Provided exceptional customer service, answering questions and helping customers locate items.
• Retrieved items for customers and verified prices.
• Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
• Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
• Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
• Trained new employees to ensure the department was in good shape.
• Ordered food for the store such as bananas, meat, and produce.

Starbucks Barista:

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Provided courteous, friendly service while multitasking in fast-paced environment.
• Adhered to health and safety standards while handling food and beverages.
• Addressed and handled customer complaints in polite and professional manner.
• Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
• Memorized dynamic menu options to accurately relay offerings to guests.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• During downtime I checked freshness of produce and put out fresh produce.
• Stocked, tagged and displayed merchandise as required.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.