Laquiesha Marshall
Rochester
Summary
Dynamic Health Unit Coordinator with a proven track record at Mayo Clinic, excelling in patient registration and workflow coordination. Recognized for implementing process improvements that reduced wait times and enhanced patient relations. Skilled in records management and training, fostering a collaborative environment while ensuring HIPAA compliance and high standards of professionalism.
Healthcare professional with solid foundation in coordinating patient care and administrative tasks within healthcare setting. Proven track record of enhancing patient flow and supporting medical teams with critical administrative functions. Known for fostering teamwork and adapting to ever-changing healthcare environments, ensuring optimal patient care and operational success.
Experienced healthcare professional ready to contribute to efficient patient care and administrative excellence. Skilled in medical terminology, patient coordination, and electronic health records management. Strong focus on team collaboration and adaptability, ensuring reliable support in dynamic environments. Known for effective communication, organizational skills, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Health Unit Coordinator
Mayo Clinic
12.2022 - Current
- Coordinated patient admissions, ensuring timely and accurate processing of information.
- Managed communication between medical staff and patients, enhancing service delivery efficiency.
- Scheduled appointments using electronic health record systems to optimize patient flow.
- Maintained organized patient charts, ensuring compliance with regulatory standards and protocols.
- Assisted in training new staff on operational procedures and best practices for unit coordination.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Developed protocols for managing medical supplies inventory, ensuring availability and minimizing waste.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
Surgical Technologist
Mayo Clinic
06.2019 - 12.2022
- Assisted surgical teams by preparing and sterilizing instruments and equipment.
- Maintained a sterile field during procedures, ensuring patient safety and compliance with protocols.
- Collaborated with surgeons and nurses to anticipate needs during surgeries, enhancing workflow efficiency.
- Educated and trained new staff on surgical procedures, instrument handling, and safety protocols.
- Monitored inventory levels of surgical supplies, coordinating timely restocking to prevent shortages.
- Implemented best practices for infection control, reducing risks associated with surgical procedures.
- Developed training materials for ongoing staff education on emerging surgical technologies and techniques.
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
Dietary Aide
Mayo Clinic
08.2015 - 06.2018
- Prepared and served nutritious meals according to dietary guidelines and resident preferences.
- Assisted in menu planning and food preparation to enhance meal variety and satisfaction.
- Maintained cleanliness and organization of kitchen and dining areas, adhering to safety standards.
- Monitored inventory levels, ensuring timely replenishment of supplies for uninterrupted service.
- Collaborated with nutritionists to accommodate special dietary needs for residents effectively.
- Trained new staff on food safety practices and operational procedures for consistent service delivery.
- Implemented feedback systems to gather resident input on meal quality, driving continuous improvement.
- Coordinated with kitchen staff to streamline operations, enhancing overall workflow efficiency.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
Education
Associate of Applied Science - Human Services
Purdue Global
Lafayette, IN10-2025
Intermediate Certificate - Human Services
Purdue Global
Lafayette, IN09-2023
High School Diploma -
John Marshall High School
Rochester, MN06-2007
Skills
- Records management
- Critical thinking
- Professionalism and ethics
- Patient registration
- Process improvement strategies
- Workflow coordination
- Patient education
- Supply restocking
- Multidisciplinary team collaboration
- Paperwork processing
- Training and mentoring
- Progress monitoring
- Medical records management
- Process improvements
- HIPAA compliance
- Stress management techniques
- Inventory and restocking
- Patient relations
- Health information systems
- Decision-making
- Personnel management
- HIPAA guidelines
- Instructional material development
Timeline
Health Unit Coordinator
Mayo Clinic
12.2022 - Current
Surgical Technologist
Mayo Clinic
06.2019 - 12.2022
Dietary Aide
Mayo Clinic
08.2015 - 06.2018
Associate of Applied Science - Human Services
Purdue Global
Intermediate Certificate - Human Services
Purdue Global
High School Diploma -
John Marshall High School