Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LaQuita Mitchell

Saint Paul

Summary

Energetic professional, committed to delivering exceptional care while exercising sound judgment. Enthusiastic about building up my career and gaining a deeper understanding of best practices in customer relations, administrative assistance, and management.

Overview

14
14
years of professional experience

Work History

Pain Management

MHealth Fairview
Minneapolis
07.2018 - Current
  • Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments.
  • Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure that appropriate services are delivered.
  • Provides patients, caregivers, and updates with information.
  • Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor. Monitors, manages, and schedules/reschedules appointments from work queues or messages.
  • Identify potential issues that could complicate care (i.e., insurance issues, adherence concerns).
  • Prepares, manages, and updates the daily schedule/calendars for physicians who provide care (procedures, surgeries, clinic appointments) at different locations, such as outreach clinics, hospitals, and procedure centers. Apprise physicians of changes or updates related to their schedules.
  • Review and respond to patient messages sent to the Epic inbox, or through MyChart.
  • Ensure messages are addressed within standard timeframes, and escalate issues that need prompt attention.
  • Communicate information delegated by providers.

Radiology Scheduler

Health East Medical Center
St. Paul
10.2011 - 07.2024
  • Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
  • Verified insurance coverage for radiology procedures to ensure accurate billing practices.
  • Processed payments from insurance companies and individuals for imaging services received.
  • Monitored changes in regulations regarding radiology procedures and communicated updates to colleagues.

Education

High School Diploma -

Washburn Senior High School
Minneapolis, MN
06.1999

Skills

  • (Word, Excel, Outlook, Teams)
  • Administrative support
  • Sensitive information handling
  • Team collaboration
  • Problem-solving skills
  • Data entry
  • Healthcare communication
  • Clinical documentation
  • Customer service
  • Insurance verification

References

References available upon request.

Timeline

Pain Management

MHealth Fairview
07.2018 - Current

Radiology Scheduler

Health East Medical Center
10.2011 - 07.2024

High School Diploma -

Washburn Senior High School

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LaQuita Mitchell