Laressa Cassidy
Minneapolis,MN
Summary
Loyal long standing Inventory Specialist Senior Certified Pharmacy Technician equipped ASM abilities at Walgreens, skilled in problem-solving and multitasking. Proven track record in enhancing patient and overall store care through effective training and collaboration. Expert in medication management and inventory practices, consistently maintaining accuracy and compliance. Committed to fostering team performance and improving customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Certified Pharmacy Technician/Inventory Specialist
Walgreens
01.2023 - Current
- Maintain accurate receiving and storage of all medication orders.
- Conduct weekly and monthly compilations of outdated medications and process them through proper hazardous waste protocols.
- Structured medication returns for credits and recalls.
- Monitor and maintain proper filing of all pharmaceutical documentation.
- Complete physical inventory counts daily, weekly, and monthly on select categories/classes of medications.
- Process and package store to store transfers of medications
- Train medical interning students on proper inventory practices for retail pharmacy.
- Work with pharmacists to ensure proper patient care by ordering medications when dealing with auto ordering discrepancies.
- Maintain up-to-date knowledge of new medications. health products, and technology.
Senior Certified Pharmacy Technician
Walgreens
12.2021 - Current
- Counted, measured, and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained up-to-date knowledge of new medications. health products, and technology.
- Trained interning medical students entering the retail pharmacy field for pharmacist positions.
- Administered Covid and flu vaccinations as certified by state regulations
- Utilized pharmacy management software for patient record keeping and prescription processing.
- Administered Covid and flu testing as certified by state regulations.
- Collaborated with fellow technicians and pharmacist to meet company goals and achieve great patient care.
Assistant Store Manager
Walgreens
11.2017 - 12.2021
- Networked across multiple locations to resolve staffing and product shortages in times of hardship.
- Maintained a higher moral and performance from staff with consistent communication and reliance from management.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
GED -
South Saint Paul High School
South Saint Paul, MN06-2011
Skills
- Multitasking and organization
- Team collaboration
- Attention to detail
- Time management
- Constructive curiosity
- Problem-solving skills
- Quick Adaptation
Timeline
Certified Pharmacy Technician/Inventory Specialist
Walgreens
01.2023 - Current
Senior Certified Pharmacy Technician
Walgreens
12.2021 - Current
Assistant Store Manager
Walgreens
11.2017 - 12.2021
GED -
South Saint Paul High School
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