Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

LaShaundra Thomas

Bloomington

Summary

Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Restart
12.2023 - Current
  • Providing personal care and assistance to individuals with disabilities in a residential setting.
  • Creating and implementing individualized support plans to promote independence and well-being.
  • Building positive and trusting relationships with clients and their families.
  • Collaborating with a multidisciplinary team to ensure comprehensive care and support for clients.
  • Provide compassionate care for patients with a focus on promoting dignity and comfort.
  • Proficient in maintaining cleanliness in patient rooms and common areas.

Customer Service Representative

DailyPay
12.2019 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Direct Support Professional

Pathways To Community
10.2016 - 12.2019
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Transported clients to medical and dental appointments to provide support.

Residential Program Coordinator

ResCare
10.2013 - 12.2019
  • Coordinated with peer, clinical, and operational staff to coordinate program operations.
  • Supervised medication ordering, management, and dispensing for resident safety.
  • Trained new staff in-home procedures and requirements to keep operations consistent.
  • Maintained life, goal, and staff action plans to continuously improve performance.
  • Provisioned facilities with food, individual care items, and office supplies for daily needs.
  • Evaluated staff to determine the areas in need of improvement and encourage continuous development.
  • Conducted performance evaluations of employees, providing constructive feedback aimed at professional growth and development.
  • Upheld strict confidentiality protocols regarding client information and records per HIPAA guidelines to ensure privacy protection.
  • Established clear communication channels between staff members, clients, families, and external agencies for a more unified approach to service delivery.

Education

No Degree - Nursing Science

North Hennepin Community College
Minneapolis, MN
03.2017

Skills

  • Time management
  • First aid and safety
  • Client support
  • Medication administration
  • Health and safety requirements
  • Team collaboration
  • Social skills development
  • Case management
  • Problem-solving
  • Multitasking and organization
  • De-escalation techniques
  • Cultural awareness

Accomplishments

  • Supervised team of 8 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • PCA - Personal Care Aide

Timeline

Direct Support Professional

Restart
12.2023 - Current

Customer Service Representative

DailyPay
12.2019 - 12.2023

Direct Support Professional

Pathways To Community
10.2016 - 12.2019

Residential Program Coordinator

ResCare
10.2013 - 12.2019

No Degree - Nursing Science

North Hennepin Community College

Similar Profiles

CREATE PROFILE
LaShaundra Thomas