LaShawna Hervey
Brook Park
Summary
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Overview
8
8
years of professional experience
Work History
Bartending
Private Owned
06.2020 - Current
- Supported bartending co workers by preparing drink orders when necessary, demonstrating versatility within a timely matter.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Caregiver
Home Life Healthcare
05.2020 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Senior Portal Support Rep
Delta Dental
08.2017 - 04.2020
- Respond to customer questions, concerns, and requests promptly and professionally.
- Assist customers with technical issues, product questions, or order problems, and escalate complex issues to the appropriate team
- Communicate with customers in a polite, helpful, and respectful manner, even during challenging situation
- Document customer interactions, including inquiries, solutions provided, and any follow-up actions
Education
GED -
Ossero Senior High
Minneapolis, MN06.2014
Skills
- Respectful and compassionate
- Excellent Time management
- Problem-solving
- Dependable and responsible
Timeline
Bartending
Private Owned
06.2020 - Current
Caregiver
Home Life Healthcare
05.2020 - Current
Senior Portal Support Rep
Delta Dental
08.2017 - 04.2020
GED -
Ossero Senior High
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