LaSonja Ware
Eden Prairie
Summary
Empathetic and detail-oriented healthcare and program administration professional with 15+ years of experience in client scheduling, service coordination, and case management. Proven ability to manage high-volume communications, pre-authorizations, and documentation in fast-paced environments. Skilled in navigating complex systems and providing compassionate, solution-oriented support to clients. Excels in remote work environments, maintaining productivity and quality with minimal supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager
Opportunity Partners
01.2024 - Current
- Act as the first point of contact for internal and external program inquiries, providing courteous and informed responses.
- Coordinate service scheduling and manage high-volume administrative tasks with attention to detail and urgency.
- Develop workflows to streamline intake, referrals, and service delivery across departments.
- Maintain compliance with healthcare regulations and documentation standards.
- Support individuals and families in navigating services and appointments, demonstrating empathy and patience.
Case Manager Supervisor
Elevation Health Services
02.2023 - 12.2023
- Scheduled and coordinated court and medical appointments for clients, including remote and in-person appearances.
- Served as a liaison between patients, service providers, and external agencies to ensure seamless information flow.
- Managed caseloads and team schedules in a time-sensitive environment while maintaining confidentiality.
Residential Program Supervisor
Sevita
01.2022 - 12.2023
- Supervised daily service scheduling and staff coordination to ensure coverage for client needs.
- Supported clients with daily living activities, including scheduling medical appointments and follow-ups.
- Tracked and ensured timely completion of required documentation, including medication administration and support logs.
- Directed communication to appropriate departments when outside service needs were identified.
Supervisor Case Manager/Court ordered services provider
Newfound Hope Behavioral Health
09.2019 - 12.2022
- Facilitated all client scheduling for mandated services and tracked completion through digital documentation systems.
- Directed calls and service requests to appropriate internal teams for non-scheduling needs.
- Handled high-stakes, sensitive client interactions with compassion and professionalism.
Education
None - Social work
Glendale Community College
Glendale, AZ05.2022
High school - undefined
Metro Tech High School
Minneapolis, MN11.2012
Skills
- Patient Scheduling & Pre-registration
- Insurance Pre-Authorization
- Customer Service & Call Management
- Remote Work & Self-Direction
- Documentation & Data Entry
- Multi-Department Coordination
- HIPAA Compliance
- Empathetic Communication
Certification
- Anger Management Specialist May 2022 to Present Certified through NAMA (National Anger Management Association). Can provide 12 week sessions for anger management followed by certification of completion.
- Behavior health skills March 2011 to Present
- Driver's license
- CPR/First Aid
Timeline
Program Manager
Opportunity Partners
01.2024 - Current
Case Manager Supervisor
Elevation Health Services
02.2023 - 12.2023
Residential Program Supervisor
Sevita
01.2022 - 12.2023
Supervisor Case Manager/Court ordered services provider
Newfound Hope Behavioral Health
09.2019 - 12.2022
High school - undefined
Metro Tech High School
None - Social work
Glendale Community College
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