Compassionate Direct Care Worker with expertise in patient support, medication monitoring, and behavior observation. Committed to enhancing patient safety and wellness while fostering healthy habits. Versatile professional in human resources management, skilled in employee relations, labor law compliance, and talent acquisition. Strong communicator and leader, driving organizational effectiveness through strategic problem-solving.
Overview
4
4
years of professional experience
Work History
Direct Support Professional (Group Home)
Griffin Support
Mankato
10.2023 - Current
Delivered daily care and support to enhance well-being of individuals in group home
Facilitated personal care, meal preparation, and medication reminders to promote health
Monitored and documented behavior and health changes to ensure timely interventions
Support independence and life skills development
Maintain a safe and structured environment
Direct Support Professional
Living Well Disabilities Services
Apple Valley
06.2023 - 08.2023
Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Guided and supported individuals to maintain safety and well-being during daily activities.
Accompanied individuals on outings to promote independence and integration into the community.
Monitored behaviors, documented observations, and reported changes or concerns to supervisor to ensure timely interventions.
Guided clients during transfers to enhance mobility and reduce injury risk.
Maintained clean and well-organized environment for client happiness and safety.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Reported changes in client condition to administrators, facilitating nursing intervention.
Cashier
Burlington
Apple Valley
06.2022 - 09.2022
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Processed cash and credit card payments, issued receipts, and provided accurate change to customers.
Issued receipts, refunds, credits or change due to customers.
Greeted customers and answered any questions they had about the store's products and services.
Provided exceptional customer service to patrons through active listening and engagement.
Maintained accurate records of customer purchases while ensuring a tidy and organized checkout area.
Operated cash register or POS system to receive payment by cash, check and credit card.
Processed returns and exchanges of merchandise in accordance with store policies.
Maintained well-stocked shelves to support customer satisfaction and drive product sales.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained new team members on cash register operation, stock procedures, and customer service best practices.
Education
Bachelor of Science - psychology, Business administration
Minnesota State University
Mankato, MN
06-2027
Skills
Individualized Care Plans
Patient Management
Care Delivery
Care coordination
Progress Documentation
Client Documentation
Case documentation
Behavioral Management
First Aid and Safety
Health and Safety Training
Appointment Scheduling
Team collaboration
Timeline
Direct Support Professional (Group Home)
Griffin Support
10.2023 - Current
Direct Support Professional
Living Well Disabilities Services
06.2023 - 08.2023
Cashier
Burlington
06.2022 - 09.2022
Bachelor of Science - psychology, Business administration