LaTrece Sims
Office Administrator
Minneapolis,MN
Summary
Dynamic Office Manager at KB Service Company with a proven track record in enhancing team productivity and customer satisfaction. Skilled in administrative support and conflict resolution, I developed policy manuals and improved operational processes, achieving significant improvements in workflow efficiency. Adept at staff management and billing, I foster strong communication across all levels.
Overview
10
10
years of professional experience
Work History
Office Manager
KB Service Company
Saint Paul, MN
10.2022 - 03.2026
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Completed weekly billing of customer and contract accounts. Average billing 80k plus weekly.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Customer Support Specialist
Xcel Energy HomeSmart
Roseville, Minnesota
09.2020 - 10.2022
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Behavior Intervention Specialist
Saint Paul Public Schools
Saint Paul, Minnesota
01.2016 - 09.2019
- Enhanced communication between teachers, parents, and administrators through regular progress updates and parent-teacher conferences.
- Assisted teachers in adapting curriculum materials to better engage students with diverse needs and learning styles.
- Supported teachers in developing classroom management techniques that fostered a positive, inclusive learning environment.
- Improved student behavior by implementing evidence-based intervention strategies and individualized support plans.
- Developed strong relationships with students and families, fostering open communication regarding behavioral concerns and progress towards goals.
- Provided crisis intervention services during critical incidents, ensuring the safety of all parties involved while maintaining a respectful approach.
- Developed intervention plans based on established guidelines and individual needs.
- Helped students build skills to navigate typical academic and social situations.
- Mediated conflicts through structured sessions.
- Completed observations of students in classroom and social situations.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
Skills
Customer service
Data entry
Office management
Staff management
Billing
Scheduling and calendar management
Staff hiring
Timeline
Office Manager
KB Service Company
10.2022 - 03.2026
Customer Support Specialist
Xcel Energy HomeSmart
09.2020 - 10.2022
Behavior Intervention Specialist
Saint Paul Public Schools
01.2016 - 09.2019