Latrice Craig
Walmart
MINNEAPOLIS
14
years of professional experience
Reliable front-end manager with experience improving store flow, coaching staff, and handling high-volume customer service. Skilled in scheduling, documentation, cash control, and performance feedback. Focused on efficient operations, accurate transactions, and a positive customer experience.
Work History
Front End Manager
1 Year 11 Months- Managed front-end checkout operations to maintain fast, accurate customer service.
- Supervised cashiers and self-checkout lanes to support smooth store traffic flow.
- Resolved customer concerns and transaction issues with professionalism and urgency.
- Monitored register accuracy, cash handling, and compliance with store procedures.
- Supported returns, exchanges, and price overrides while protecting inventory integrity.
- Resolved customer complaints promptly, reinforcing the company's commitment to exceptional service standards.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Evaluated employee performance and made recommendations for improvements.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Recorded financial transactions and performed account reconciliations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
Customer Service Representative
3 Years 2 Months- Resolved inbound customer inquiries through phone, email, and chat with accurate account guidance.
- Documented case details in CRM systems to maintain clear records and follow-up continuity.
- Investigated pay access, transfer, and deposit issues using policy and system data.
- Escalated complex complaints to specialized teams while preserving service continuity and communication flow.
- Advised customers on app navigation, account verification, and transaction status with clear explanations.
- Maintained compliance with identity verification, confidentiality, and customer service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Transit Bus Operator
6 Years 4 Months- Operated transit bus routes safely while maintaining schedule adherence and passenger comfort.
- Conducted pre-trip inspections to verify vehicle readiness, safety equipment, and operational compliance.
- Assisted riders with boarding, fare payment, and ADA-accessible service needs.
- Communicated service delays, detours, and incidents through radio and dispatch procedures.
Call Center Operator
3 Months- Answered incoming patient, provider, and staff calls with courteous, accurate routing.
- Verified caller information before transferring requests to correct clinical departments.
- Scheduled appointments and updated contact details in healthcare scheduling systems.
- Documented messages and service requests clearly for timely follow-up.
Education
Associate of Applied Science - Criminal Justice
Skills
Customer serviceeeeeee
Employee supervisionnnnnnn
Performance improvements
Administrative skills
Documentationnnnnnn
Strategic planninggggggg
Timeline
Front End Manager
Walmart
11.2024 - CurrentRead More
Customer Service Representative
DailyPay
08.2020 - 10.2023Read More
Call Center Operator
Fairview Health Services
03.2018 - 06.2018Read More
Transit Bus Operator
Metro Transit Authority
05.2013 - 09.2019Read More
Joliet Jr. College
Associate of Applied Science from Criminal Justice
Read More