Laura Boersma
Oak Grove
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Willy Mccoys
Andover
06.2022 - Current
- Worked with a pod system to place orders and manage bills.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Cultivated warm relationships with regular customers.
Server
Crooked Pint Ale House
Savage
08.2024 - 05.2025
- Worked with a pod system to place orders and manage bills.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server
Crooked Pint Ale House
Mankato
08.2024 - 05.2025
- Worked with a pod system to place orders and manage bills.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Beverage Cart Attendant
Majestic Oaks Golf Course
Ham Lake
04.2023 - 09.2023
- Operated a beverage cart safely and efficiently.
- Worked with an Ipad system for credit card payments.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock my cart.
- Displayed enthusiasm and promoted excellent service to golfers.
Food Runner/Expo
Willy Mccoys
Andover
12.2019 - 06.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
Host/Busser
Willy Mccoys
Andover
02.2019 - 12.2019
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Transported dirty utensils, dishes and trays to the kitchen to help the team stay on top of cleaning.
- Supported servers by responding to guest needs and retrieving items.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
Education
Bachelor of Science - Psychology, Criminal Justice
Minnesota State University Mankato
Mankato, MN12-2025
Bachelor's Degree - Business Management
North Dakota State University
Fargo, ND05.2023
High School Diploma -
Andover High School
Andover, MN05.2022
High School Diploma -
St. Francis High School
St. Francis, MN05-2020
Skills
- Strong Work Ethic
- Strong Problem-Solving Abilities
- Effective Communication
- Time Management
- Attention to Detail
- Conflict Resolution
- Dining and Customer Service
- High-Volume Dining
Accomplishments
Demonstrated long-term growth and advancement within one company over 6+ years
Certification
Master In-Demand Professional Soft Skills
Timeline
Server
Crooked Pint Ale House
08.2024 - 05.2025
Server
Crooked Pint Ale House
08.2024 - 05.2025
Beverage Cart Attendant
Majestic Oaks Golf Course
04.2023 - 09.2023
Server
Willy Mccoys
06.2022 - Current
Food Runner/Expo
Willy Mccoys
12.2019 - 06.2022
Host/Busser
Willy Mccoys
02.2019 - 12.2019
Bachelor of Science - Psychology, Criminal Justice
Minnesota State University Mankato
Bachelor's Degree - Business Management
North Dakota State University
High School Diploma -
Andover High School
High School Diploma -
St. Francis High School