Laura Kollasch
Hutchinson
Summary
Results-driven professional with extensive experience in customer-oriented roles. Skilled in conflict resolution and staff supervision, contributing to streamlined operations and enhanced service quality. Eager to leverage organizational skills in a dynamic team environment.
Overview
9
9
years of professional experience
Work History
Server
Muddy Cow
Hutchinson
09.2022 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Managed customer orders efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions accurately during peak service hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Postmaster
USPS
Hutchinson
06.2016 - Current
- Oversaw daily mail processing and distribution operations to optimize performance.
- Ensured compliance with USPS policies through effective staff supervision.
- Streamlined scheduling to improve staffing efficiency and workflow dynamics.
- Conducted training for new employees on postal service standards and practices.
- Assisted customers with inquiries regarding mail services and products.
- Resolved customer complaints to enhance service quality and satisfaction.
- Maintained financial records, including budgets, expenditures, and income.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
Education
High School Diploma -
Dassel Cokato High School
Dassel, MN06-2002
Some College (No Degree) - General Studies
North Hennepin Community College
Minneapolis, MNSkills
- Conflict resolution
- Compliance management
- Attention to detail
- Effective communication
- Professional demeanor
- Safety procedures
- Workload management
- Records management
- Customer-oriented
- Teamwork
- Organizational skills
- Financial recordkeeping
- Staff supervision
Affiliations
Saveabull animal rescue - Minneapolis MN
References
References available upon request.
Timeline
Server
Muddy Cow
09.2022 - Current
Postmaster
USPS
06.2016 - Current
High School Diploma -
Dassel Cokato High School
Some College (No Degree) - General Studies
North Hennepin Community College