Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Meyer

Saint Peter

Summary

Patient focused financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Several years of success supporting clients with their questions and concerns.

Overview

14
14
years of professional experience

Work History

Financial Counselor

PrairieCare
Mankato/Rochester
08.2020 - Current
  • Verify insurance for current and new patients
  • Explain insurance benefits and out of pocket responsibilities for patients and their families.
  • Update patient charts to ensure claims process correctly.
  • Achievements: I was able to move up from receptionist to financial counselor and gain a knowledge of both roles.
  • Skills Used: I am able to use my organizational skills to multitask and keep patient’s charts up to date. I was also able to use customer service and problem solving skills when answering patient questions.

Store Manager

Tommy Bahama
Minnetonka
09.2017 - Current
  • Manage daily paperwork and set attainable goals for each day.
  • Work on scheduling and team development.
  • Work closely with every team member to exceed store goals.
  • Achievements: I was able to be promoted from Floor Supervisor to Assistant Store Manager within two months of being with Tommy Bahama. After being in the assistant manager position, I was promoted to store manager.
  • Skills Used: I am able to use my leadership skills to develop the team. I am also able to use my organizational skills to set up a week to week schedule. I have strong written and verbal communication skills.

Receptionist

PrairieCare
Mankato/Rochester
04.2019 - 08.2020
  • Check in patients for appointments
  • Answer phones to schedule or change appointments and answer patient questions.
  • Front desk organization
  • Manage provider scheduling of appointments
  • Achievements: I was able to move up from receptionist to financial counselor and gain a knowledge of both roles.
  • Skills Used: I used customer service skills while answering patient questions and concerns. Being able to work with multiple co-workers in a fast paced environment and multitask to ensure the day ran smoothly.

Operations Manager

Pacific Dental Services
Twin Cities
06.2018 - 04.2019
  • Run daily operations of office
  • Manage team member’s schedules
  • Verify insurance benefits for patients
  • Collect payments from patients for treatment
  • Achievements: I was able to learn in a fast paced environment and work up from a benefits coordinator to office manager.
  • Skills Used: I used customer service skills, time management, organizational skills and office management skills to ensure each day was a success.

Assistant Store Manager

Tommy Bahama
Bloomington
04.2016 - 09.2017
  • Work with the store manager to set attainable store goals.
  • Help with staff recruiting, training and development.
  • Achievements: Started as floor supervisor and moved to assistant after two months.
  • Skills used: I was able to train and develop other staff members, as well as help develop the next person in line for my position when I was promoted. I was able to use my leadership skills to get me advanced to the next level of store manager in Minnetonka.

Assistant Store Manager

New York and Company
Bloomington
03.2016 - 04.2016
  • Managed paperwork and bookkeeping for the business as well as other associates alongside the store manager.
  • Focused on customer service while multitasking and staying organized.
  • Answered the phone and emails daily.
  • Weekly scheduling and managing of staff is a big part of my job.
  • Accomplishments: I managed to move up from an associate to manager. I also had the opportunity to train other associates. I have continued the success of this store through hard work and setting attainable goals for the whole team.
  • Skills Used: I demonstrated customer service skills as well as multitasking and organizational skills. I also used the computer for paperwork and email.

Associate to Store Manager

New York and Company
Mankato
05.2011 - 03.2016
  • Worked my way up from an associate to Store Manager.
  • Tasks included daily cleaning, customer service, processing credit card applications, processing payroll, hiring of associates and management team, coaching the team to attain store goals.

CNA - Certified Nursing Assistant

Ecumen Pathstone
Mankato
07.2014 - 12.2014
  • Worked with the elderly and assisted them with daily activities including transferring, bathing, grooming and eating.
  • Completed charts and programs on each individual's day.
  • Nightly rounds were done before leaving.
  • Accomplishments: I was able to help each resident become more independent while they were there on the short term wings. While on the long term wings, I helped residents maintain the independence they had, but assisted them when needed.
  • Skills Used: Many skills were involved such as safety in transferring clients, lifting, wheelchair and walker safety. Patience and understanding were also very important.

Education

Bs - Communication disorders

Minnesota state university
Mankato, MN
01.2014

Skills

  • Customer Service
  • Organization
  • Insurance verification
  • Benefits explanation
  • Customer relationship management
  • Effective communication
  • Attention to detail

Timeline

Financial Counselor

PrairieCare
08.2020 - Current

Receptionist

PrairieCare
04.2019 - 08.2020

Operations Manager

Pacific Dental Services
06.2018 - 04.2019

Store Manager

Tommy Bahama
09.2017 - Current

Assistant Store Manager

Tommy Bahama
04.2016 - 09.2017

Assistant Store Manager

New York and Company
03.2016 - 04.2016

CNA - Certified Nursing Assistant

Ecumen Pathstone
07.2014 - 12.2014

Associate to Store Manager

New York and Company
05.2011 - 03.2016

Bs - Communication disorders

Minnesota state university

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