Laura Navarro
Eagan,MN
Summary
Dynamic and organized professional adept at managing multiple priorities while maintaining a positive attitude and commitment to excellence. Demonstrates strong oral and written communication skills, complemented by active listening and analytical thinking abilities. A collaborative team player with a friendly demeanor, skilled in building rapport with clients and ensuring satisfaction. Dedicated to upholding regulatory compliance and meticulous data management, bringing valuable expertise across various industries to drive company success.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist II
M Health Fairview - Ridges
06.2025 - Current
- Capable of thriving in a fast-paced environment, including the emergency room where I assist incoming patients and arriving via ambulance.
- Collaborate as a team to provide support to one another.
- Work with patients to accurately gather and document demographic and insurance information in the medical record.
- Utilize my knowledge of insurance to code accurately and verify eligibility through online, web-based, or phone systems, ensuring precision and accelerating payment processes.
- Conduct the check-in process, which involves collecting co-pays, obtaining signatures on forms, scanning insurance cards and/or IDs, and providing patients with necessary regulatory notices.
- Support patient education regarding financial responsibilities and refer them to financial assistance or counseling resources when appropriate.
- Manage daily worklists and/or queues, resolving assigned tasks promptly, accurately, and efficiently while assisting in training and mentoring both new and existing staff.
- Adhere to all compliance and regulatory requirements, as well as departmental protocols and procedures, while safeguarding patient privacy and accessing information only as needed to fulfill job responsibilities.
Material Handler
FedEx Express
05.2022 - Current
- Load and unload aircraft efficiently, ensuring timely operations.
- Communicate effectively in noisy environments for smooth workflow.
- Adhere to safety protocols for handling hazardous materials.
- Complete training programs to maintain operational standards.
- Conducted thorough inspections of materials and equipment, ensuring adherence to FedEx standards and enhancing overall operational efficiency.
- Completed rigorous training programs, enhancing personal skills and supporting team performance through shared knowledge and best practices.
Service Coordinator
Masis Staffing
10.2022 - 06.2025
- Manage candidate processes, ensuring compliance and efficiency. Develop strategies to enhance candidate pool quality.
- Foster client and employee relationships for trust and communication.
- Support payroll accuracy through daily timekeeping assistance.
- Meet and exceed performance and safety goals consistently.
- Coordinated with department heads to align recruitment efforts with organizational needs, fostering a unified approach to talent acquisition.
- Developed targeted recruitment campaigns utilizing social media, resulting in a diverse talent pool and improved candidate engagement.
- Cultivated strong relationships with candidates and clients, ensuring open communication and trust throughout the hiring process.
Loan Document Processor
Wells Fargo Home Mortgage
08.2021 - 11.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Researched issues by identifying similar past problems and recommended the most appropriate solution.
- Maintained a pipeline workload and coordinated the close date to ensure all documents were valid.
Customer Service Representative
Wells Fargo Auto
08.2019 - 07.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Researched issues through identification of similar past problems and recommended the most appropriate solution.
- Fostered teamwork by mentoring new hires, enhancing overall team performance and promoting a culture of continuous improvement.
- Maintained a positive interaction environment, ensuring customer concerns were addressed promptly and effectively.
- Streamlined call handling processes, achieving consistent customer satisfaction.
Education
High School Diploma -
John F. Kennedy High School
Bloomington, MNAssociate of Arts - Liberal Education
Normandale Community College
Bloomington, MNSkills
- Providing information and resources
- Patient registration
- Reliability and dedication
- Administrative and office support
- Caring and empathetic
- Database search and data entry skills
- Leadership
- Communication
- Problem Solving
- HIPAA compliance
- Front desk operations
- Team Management
- Safety Management
- Customer Service
LANGUAGES
English
Spanish
Timeline
Patient Access Specialist II
M Health Fairview - Ridges
06.2025 - Current
Service Coordinator
Masis Staffing
10.2022 - 06.2025
Material Handler
FedEx Express
05.2022 - Current
Loan Document Processor
Wells Fargo Home Mortgage
08.2021 - 11.2022
Customer Service Representative
Wells Fargo Auto
08.2019 - 07.2021
High School Diploma -
John F. Kennedy High School
Associate of Arts - Liberal Education
Normandale Community College