Laura Satnik

Helped with company growth by driving sales revenue for clients while training others to do the same.

Took over hiring and training of 10-15 individuals at any given time.

Assisted upper management with vetting, hiring and onboarding new brand ambassadors.

Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.

Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.

Was dedicated to providing exceptional customer service by assisting patients, healthcare professionals, and the general public with accessing healthcare services, scheduling appointments, and resolving inquiries, ensuring a positive and efficient experience for all.

Ensured the accuracy and completeness of data collection entries, follow system-wide registration processes, and assist customers with navigating the Allina Health system.

Handled phone calls, send messages to providers and departments, and create lab requisitions, ensuring clear and effective communication

Handled approximately 200 calls per day when working peak hours, approximately 75 calls per day when working overnights

Headed up the scheduling department for projects with new clients.

Contacting clients to make sure products were properly delivered and scheduling installation of products.

Followed up with clients to insure satisfaction and schedule future maintenance.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Managed 150 calls minimum every day.

Assisted master stylist with shampooing and drying/styling clients so they could service more clients

Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.

Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

Demonstrated high level of customer service to increase retention and satisfaction.

Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.

Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.

Educated clients on proper hair care techniques to promote healthier hair between appointments.

Supervised warehouse operations by managing employees during shifts.

Supervised shipping and receiving, distribution and workplace safety.

Maintained high levels of accuracy in daily operations.

Completed daily operations on time and maintained high standards of accuracy.

Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.

Kept detailed records of inventories and merchandise inventory transactions.

Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.

Maintained neat and organized backroom to easily access merchandise and drive sales.

Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

Set up displays of merchandise to market new products to customers.

Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.

Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment

Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records.

Kept reception area clean and neat to give visitors positive first impression.

Resolved customer problems and complaints.

Handled cash transactions and maintained sales and payments records accurately.

Maintained sufficient inventory levels to meet customer demands at all times.

Analyzed inventory data to identify and address stock discrepancies.

Participated in regular cycle counts to confirm accuracy of inventory records.

Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.

Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.

Developed and implemented policies and procedures for inventory management.

Was acting store manager for 8 months

Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Trained new employees and delegated daily tasks and responsibilities.

Completed store opening and closing procedures and balanced tills.

Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Responded to and resolved customer questions and concerns.

Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Helped store management meet standards of service and quality in daily operations.

Enforced company policies and regulations with employees.

Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Enhanced team productivity by implementing efficient shift scheduling and task delegation.

Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.

Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.

Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.