Laura VandenBerg
Mora
Summary
Accomplished owner offering several years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Company Owner
Northern Lakes Repair LLC
Mora
08.2018 - 03.2025
- Managed daily operations and logistics for repair services at Northern Lakes Repair.
- Oversaw staff scheduling and coordinated team assignments for efficient workflow.
- Developed and implemented standard operating procedures for service quality.
- Trained new employees on repair techniques and customer service protocols.
- Maintained inventory levels, ordering parts as needed to fulfill service demands.
- Managed financial records, including budgets, cash flow, invoicing, and payroll.
- Kept records for production, inventory, income, and expenses.
Company Owner
Snacks on MilleLacs Cafe
Isle
11.2014 - 01.2017
- Trained new employees on repair techniques and customer service protocols.
- Ensured compliance with safety regulations and maintained a clean work environment.
- Managed financial records, including budgets, cash flow, invoicing, and payroll.
- Oversaw day-to-day operations of the business, including staff management and scheduling.
- Established relationships with vendors and suppliers to secure materials at competitive prices.
- Kept records for production, inventory, income, and expenses.
- Interviewed, trained, and supervised employees.
- Kept up-to-date on regulatory changes affecting business operations.
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Assisted customers with menu selections and provided recommendations.
- Operated cash register and processed customer transactions efficiently.
- Stocked inventory and ensured proper storage of coffee beans and supplies.
- Monitored equipment for proper functioning and reported maintenance needs promptly.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Completed opening and closing duties such as cleaning the store before leaving each day.
Education
Associate of Arts - Human Service Management
University of Phoenix
Tempe, AZ 08.2015 - 05.2017
Skills
- Budget management
- Inventory control
- Standard operating procedures
- Vendor negotiation
- Service quality assurance
- Time management
- Financial administration
- Small business operations
- Customer relations
Timeline
Company Owner
Northern Lakes Repair LLC
08.2018 - 03.2025
Associate of Arts - Human Service Management
University of Phoenix
08.2015 - 05.2017
Company Owner
Snacks on MilleLacs Cafe
11.2014 - 01.2017