Laura Welsandt

• Successfully managed projects from initial customer contact to final delivery of project.

• Worked directly with customers to reach approval on pre-production proofs and design.

• Provided clear direction to internal teams, setting expectations and due dates for deliverables.

• Documented project requirements, processes, and procedures.

• Assigned tasks to appropriate resources within the company.

• Managed personalized mailings including postcards and self-mailers.

• Created invoices for completed projects

• From post-sales to final delivery, coordinated and managed all phases of print production.

• Managed in-depth mailing jobs including postcards, self-mailers, multiple page personalized and inserted - including affixed cards and 2D barcodes.

• Managed kitting projects including internally printed items and vendor supplied items.

• Assisted internal and external customers with questions and concerns within assigned accounts.

• Utilized strong problem-solving skills to quickly resolve customer inquiries and complaints.

• Maximized customer support capability through proper planning and scheduling techniques.

• Coordinated with sales team members and external partners to ensure timely delivery of products and services.

•Provided systems and procedure training to new employees.

• Provided excellent customer service to international travelers, including answering inquiries and resolving complaints.

• Maintained detailed records of bookings and itineraries using a variety of computer software programs.

• Implemented effective strategies for managing customer relationships through various channels such as phone calls and emails.

• Provided training and guidance on international travel procedures to new counselors.

• Assessed client needs and preferences to recommend the best travel arrangements for business trips.

• Provided support in emergency situations by arranging alternative flights or accommodations on short notice.

• Troubleshot flight delays or cancellations, coordinating alternate flights or ground transportation options as needed.