Lauren Gainey

• Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
• Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
• Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
• Prepared drafts of forms, letters and agreements for legal staff use.
• Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
• Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
• Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
• Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
• Helped with intake of new clients and materials by setting up files and documenting important information.
• Developed efficient filing systems for legal documents resulting in reduced retrieval times and increased productivity.
• Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
• Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Increased productivity by anticipating attorney needs and providing proactive support in various administrative tasks.
• Generated pleadings and other legal documents for review by attorneys and paralegals.
• Prepared court forms accurately under the supervision of attorneys, ensuring compliance with local rules and regulations.
• Maintained organized client databases for streamlined communication efforts between attorneys'' offices and clients.
• Safeguarded confidential information with strict adherence to privacy policies and professional discretion.
• Collaborated on complex legal matters, conducting research to support attorneys in preparing cases for litigation or settlement negotiations.
• Contributed to effective team collaboration through excellent communication skills and adaptability in diverse working environments.
• Expedited case preparation by organizing and maintaining comprehensive electronic filing systems for easy retrieval.
• Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
• Filed documents with courts on behalf of attorney.
• Responded to client inquiries, providing accurate legal advice and offering assistance.
• Completed data entry of legal documents into electronic filing systems.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Diligently edited legal correspondence for grammar and spelling.
• Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
• Generated documents and presentations using large repertoire of software programs.
• Created and printed legal documents for attorneys to review.
• Produced and filed various legal documents and electronically preserved updated case record system.
• Researched and identified legal precedents and statutes.
• Conducted research on legal cases and prepared summaries for attorneys.

• Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
• Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
• Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
• Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
• Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
• Enhanced team productivity by providing administrative support and coordinating daily operations.
• Facilitated communication between departments, organizing meetings and distributing essential information.
• Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
• Streamlined office processes by implementing efficient document management and filing systems.
• Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
• Increased efficiency in data entry tasks through the implementation of advanced software tools.
• Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
• Scheduled meetings booked meeting rooms and prepared meeting agendas.
• Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
• Optimized resource allocation by tracking inventory levels, ordering supplies, and managing budget constraints.
• Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Volunteered to help with special projects of varying degrees of complexity.
• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Liaised between clients and vendors and maintained effective lines of communication.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Performed research to collect and record industry data.

• Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
• Supervised personnel working overnight in store area to support safe operation and maximize productivity efficiencies.
• Prepared, planned and implemented training programs to support ongoing staff development.
• Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
• Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
• Created nightly shift task lists to assign duties to each employee.
• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
• Trained and mentored new and existing staff to achieve best practices.
• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Resolved customer complaints promptly and professionally to maintain satisfaction.
• Built constructive working relationships to aid staff loyalty, motivation and productivity.
• Maintained accurate delivery, sales and inventory records for good stock management.
• Processed customer orders quickly and accurately to meet dispatch targets.
• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
• Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
• Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
• Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
• Created strategic plans in collaboration with upper management to increase sales during overnight hours, taking advantage of unique customer demographics and shopping patterns.
• Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
• Contributed to the reduction of shrinkage levels by enforcing loss prevention policies and conducting regular security checks throughout the night shift.
• Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
• Coordinated vendor and supplier activity for timely delivery of products and services.

Over my two years with Customer Elation I progressed very quickly. I was given many opportunities to advance with in the department and company. I was responsible for training new inbound call center employees, I ensured that our goals were met and that my team was able to achieve their responsibilities by creating a positive work environment. I handled all customer complaints and escalations. I was responsible for all administrative responsibilities within our department.

• During my administrative assistant role with McDonald's Corp. I was responsible for:
• Monitoring the daily store operations.
• Hiring.
• Training.
• Creating employee incentive programs.
• Community outreach programs.
• Cash handling for the store.
• Customer complaints.
• Assisting our store manager with other clerical and administrative tasks.

• Responsible for helping to transistor the firm from paper files to electronic files.