Lauren Porter
Minneapolis
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Community Support Worker
We Love Minneapolis
01.2024 - 04.2025
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Cashier
Mister Car Wash
01.2023 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Community Health Worker
Stairstep Foundation
03.2022 - 01.2025
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
Education
Associate of Arts - Nursing
Bethune-Cookman University
Daytona Beach, FL06-2025
Skills
- Active listening
- Critical thinking
- Data entry
- Customer service
Timeline
Community Support Worker
We Love Minneapolis
01.2024 - 04.2025
Customer Service Cashier
Mister Car Wash
01.2023 - 12.2024
Community Health Worker
Stairstep Foundation
03.2022 - 01.2025
Associate of Arts - Nursing
Bethune-Cookman University
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