Lauren Stratton
Austin
Summary
Knowledgeable Support Coordinator with proven ability to manage and optimize client support services. Adept at coordinating resources and resolving complex client issues, leading to enhanced client satisfaction. Demonstrated strong communication and organizational skills in ensuring seamless service delivery and team collaboration.
Overview
15
15
years of professional experience
Work History
Member Solutions and Support Coordinator
Cooperative Response Center
05.2022 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Coordinated meetings and events for internal and external groups.
- Enhanced team and company efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
Office Assistant
Cooperative Response Center
04.2017 - 05.2022
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Managed all outgoing and incoming mail.
Direct Support Professional
Cardinal of Minnesota LLC
09.2009 - 04.2017
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medications and health programs per individual client.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN12-2024
Skills
- Appointment scheduling
- Project management
- Data entry
- Documentation and recordkeeping
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Support services
- Program development
Accomplishments
Member of the Psi Chi Honors Society
Languages
Spanish
Elementary
Timeline
Member Solutions and Support Coordinator
Cooperative Response Center
05.2022 - Current
Office Assistant
Cooperative Response Center
04.2017 - 05.2022
Direct Support Professional
Cardinal of Minnesota LLC
09.2009 - 04.2017
Bachelor of Science - Psychology
Capella University
Similar Profiles
Cassidy CanterburyCassidy Canterbury
Customer Service Representative at Cooperative Response CenterCustomer Service Representative at Cooperative Response Center
Marian NewtonMarian Newton
Customer Service Senior Operator at Cooperative Response CenterCustomer Service Senior Operator at Cooperative Response Center
Heather PleasantonHeather Pleasanton
Dispatcher at Cooperative Response CenterDispatcher at Cooperative Response Center