Lauren Westerhaus
Minneapolis
Summary
Currently an undergrad at the Carlson School of Management, I am looking for an internship that will enable me to apply the skills I have learned at school to the world of business. I am highly motivated/eager to work & to capitalize on the skills I already have under my belt. I'm hoping to learn from people with experience that can show me the ropes and help me get a head start in my career!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
Mallards Restaurant LLC
05.2024 - Current
- Demonstrated Strong Multitasking skills by handling phone inquiries while simultaneously attending to in-person guest needs seamlessly
- Strong customer service skills
- Handled high pressure situations gracefully, managing multiple tasks at once while maintaining a calm demeanor
- Organizational skills
- Formed and maintained customer relationships through friendliness and greetings
- Ability to work well with a team/collaborate
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or while understaffed
- Ability to spot areas of improvement and work to solve issues with efficiency
Retail Department Supervisor
Pezzo Pizzeria
05.2021 - 08.2024
- Managed a team of 4 department employees
- Maintained accountability when it came to team errors
- Ensured that all orders were shipped and delivered in a timely matter
- Worked to meet supply deadlines
- Trained new employees to learn and understand the product
- Monitored inventory levels and implemented effective replenishment strategies to prevent stock-outs and minimize excess/expired inventory
- Analyzed seasonal trends to identify efficient manufacturing levels
- Ensured compliance with company policies, procedures, and safety throughout all aspects of department operation
- Organized samplings and demos at various stores to increase sales
- Worked independently to meet goals set by the owner in a timely manner
Education
No Degree - Finance
University of Minnesota Twin Cities, Carlson
Minneapolis, MN05-2028
High School Diploma -
White Bear Lake High School
White Bear Lake, MN06-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Goal setting
- Strategic Planning
- Budgeting
- Microsoft Excel
- Financial Planning
- Manageable
Certification
Servsafe
Timeline
Hostess
Mallards Restaurant LLC
05.2024 - Current
Retail Department Supervisor
Pezzo Pizzeria
05.2021 - 08.2024
No Degree - Finance
University of Minnesota Twin Cities, Carlson
High School Diploma -
White Bear Lake High School
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