Laurie Knutson
Victoria
Summary
Organized front office administrator with a strong background in patient scheduling and relationship management. Expertise in coordinating communication between patients and dental staff to optimize workflow and ensure client satisfaction. Maintained accurate records while creating a welcoming environment to enhance overall patient experience.
Overview
33
33
years of professional experience
Work History
Front Office Administrator
Merry Dental Care Center
Eden Prairie
05.2025 - Current
- Coordinated communication between patients and dental staff to enhance service delivery.
- Handled incoming calls and inquiries about dental procedures and services to provide accurate information.
- Greeted visitors, answered phones and directed inquiries to appropriate personnel.
- Managed patient scheduling and appointment confirmations to optimize patient flow.
Front Office Administrator
Dr. Katie Ferraz-Souza / Jordan Family Dental
Jordan
12.2023 - 01.2025
- Greeted customers to create a welcoming environment and enhance overall experience.
- Responded to customer inquiries via phone, email, and in person.
- Entered customer information into systems to ensure accurate and up-to-date records.
- Processed payments from customers using a variety of payment methods including credit cards and checks.
- Coordinated with insurance companies to verify coverage and secure necessary pre-authorizations for timely processing.
Front Office Administrator
Dr. Richard J. Anderson / Anderson Dentalcare
Edina
08.2015 - 12.2023
- Collected payments from patients and coordinated payment schedules to enhance financial processes.
- Verified patients' eligibility for benefits under various insurance plans to facilitate seamless service.
- Resolved customer queries via email or telephone, ensuring satisfaction and clarity.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Completed relevant insurance and other claim forms.
Front Office Administrator
Gregory B. Hanson D.D.S.
Bloomington
03.1993 - 05.2015
- Coordinated front office customer service, appointment management, billing, and administration tasks to optimize workflow efficiency.
- Answered and managed incoming calls and emails, providing prompt assistance to enhance patient communication.
- Processed customer payments and billed insurance companies for outstanding balances to ensure timely revenue collection.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
Education
Associate of Arts - Dental Assisting
Lakeland Dental Academy
MinneapolisAssociate of Arts - General Studies
St. Cloud State University
Saint Cloud, MNSkills
- Appointment management
- Patient scheduling
- Schedule management
- Billing coordination
- Payment processing
- Call handling techniques
- Telephone proficiency
- Customer management
- Adherence to HIPAA
- Report creation
- Front desk operations
Timeline
Front Office Administrator
Merry Dental Care Center
05.2025 - Current
Front Office Administrator
Dr. Katie Ferraz-Souza / Jordan Family Dental
12.2023 - 01.2025
Front Office Administrator
Dr. Richard J. Anderson / Anderson Dentalcare
08.2015 - 12.2023
Front Office Administrator
Gregory B. Hanson D.D.S.
03.1993 - 05.2015
Associate of Arts - Dental Assisting
Lakeland Dental Academy
Associate of Arts - General Studies
St. Cloud State University