Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lavender Vigen

Monticello

Summary

Diligent Customer Service Specialist with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Supervisor

Emagine Entertainment
08.2013 - Current


  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
  • Developed strong relationships with repeat customers through personalized interactions that fostered trust and loyalty
  • Collaborated with the marketing team to develop targeted campaigns and promotions to drive customer engagement and increase return purchases
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

High school diploma -

White Bear Lake North Campus
White Bear Lake, MN
06.2004

Skills

  • Marketing
  • Customer service
  • Staff management
  • Goal oriented
  • Team building

Certification

  • KnowBe4 Security Awareness Training

Timeline

Supervisor

Emagine Entertainment
08.2013 - Current

High school diploma -

White Bear Lake North Campus
Lavender Vigen