Lavender Vigen
Monticello
Summary
Diligent Customer Service Specialist with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Emagine Entertainment
08.2013 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
- Developed strong relationships with repeat customers through personalized interactions that fostered trust and loyalty
- Collaborated with the marketing team to develop targeted campaigns and promotions to drive customer engagement and increase return purchases
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High school diploma -
White Bear Lake North Campus
White Bear Lake, MN06.2004
Skills
- Marketing
- Customer service
- Staff management
- Goal oriented
- Team building
Certification
- KnowBe4 Security Awareness Training
Timeline
Supervisor
Emagine Entertainment
08.2013 - Current
High school diploma -
White Bear Lake North Campus
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