Lavina Phillips
Robbinsdale
Summary
Transportation professional prepared for roles demanding precision in route planning and logistics management. Recognized for strong collaboration with team members and adaptability to changing priorities. Proven ability to utilize routing software and maintain excellent communication with co-workers.
Transportation professional prepared for roles demanding precision in route planning.
Knowledgeable Router with solid background in optimizing transportation routes for efficiency and cost-effectiveness. Successfully managed complex routing schedules.
Overview
12
12
years of professional experience
Work History
Special Needs Transportation Router and Dispatcher
Edina Public Schools
10.2015 - Current
- Route school buses for special needs students to and from school.
- Provided ongoing training for drivers regarding new technologies used for routing purposes as well as proper handling of sensitive materials during transport when necessary.
- Assisted in maintaining a safe working environment by enforcing strict adherence to safety regulations and industry best practices.
- Ensured regulatory compliance by staying up-to-date on relevant laws, policies, and procedures regarding transportation routing and planning.
- Supported team members during peak periods, ensuring all tasks were completed efficiently and within deadlines.
- Actively participated in weekly team meetings, offering valuable insights and suggestions for improving overall operations within the transportation department.
- Streamlined communication between drivers, dispatchers, and management through the utilization of advanced routing software and GPS tracking systems.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 60 plus school buses and vans.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Light Rail Operator
Metro Transit
01.2013 - 10.2015
- Enhanced route familiarity by actively participating in route updates, attending informational meetings about upcoming changes, and studying maps regularly.
- Demonstrated adaptability during service disruptions or emergencies by quickly adjusting plans according to dispatcher instructions while maintaining focus on passenger safety.
- Provided excellent customer service to passengers, assisting them with boarding and exiting the train safely, as well as answering questions about schedules and fares.
- Contributed to the overall success of the transit system by consistently meeting or exceeding performance metrics set forth by supervisors and management.
- Reduced accidents and safety incidents through strict adherence to standard operating procedures and consistent vigilance while operating the train.
- Contributed to a positive work environment by maintaining respectful relationships with colleagues and supervisors through effective communication and collaboration.
- Ensured smooth operations by conducting thorough pre-trip inspections of vehicle systems and equipment, identifying any issues or potential problems.
- Maintained safety standards by strictly adhering to operating procedures, following traffic signals, and staying alert to any hazards on the tracks.
- Promoted accessibility for all passengers by adhering to guidelines for accommodating individuals with disabilities or special needs when boarding or finding seating on the train.
- Coordinated with fellow operators during shift changes, ensuring a smooth transition and continuity of service for passengers.
Education
No Degree - General Studies
Sheridan Community College
Sheridan, WYSkills
- Driver management
- Transportation safety
Timeline
Special Needs Transportation Router and Dispatcher
Edina Public Schools
10.2015 - Current
Light Rail Operator
Metro Transit
01.2013 - 10.2015
No Degree - General Studies
Sheridan Community College
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