Layla McDonald
Cloquet
Summary
Motivated and dependable professional with diverse experience in legal support, financial operations, healthcare administration, field services, and delivery logistics. Demonstrates strong proficiency in documentation and data management, regulatory compliance, payment processing, and independent time management. Quickly adapts to new systems and workflows, ensuring accuracy and operational efficiency. Consistently delivers exceptional customer service with professionalism, empathy, and clear communication.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Mortgage Field Inspector
Independently Employed
Cloquet
01.2026 - Current
- Inspected properties for mortgage companies to verify occupancy and condition of the property.
- Traveled to field locations in order to evaluate property.
- Reported findings in detailed reports, including photographs.
- Certified Mortgage Field Service Inspector
Legal Courier
ABC Legal
Cloquet
12.2025 - Current
- Printed, organized, and delivered legal documents to individuals, businesses, and government agencies.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
- Followed all procedures provided by customers/courts and ensured all laws were followed meticulously.
Delivery Driver
Amazon Flex
Duluth
03.2025 - 12.2025
- Loaded and unloaded packages while adhering to safety protocols.
- Ensured accurate package handling and delivery verification at each stop.
- Navigated routes with maps and GPS systems.
- Drove safely in all weather conditions including: rain, snow, sleet, ice.
Patient Account Representative
St. Luke’s Hospital
Duluth
10.2022 - 05.2025
- Copied, sorted and filed records of office activities and business transactions.
- Answered telephones, directed calls, and took messages.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Updated existing patient files with relevant information such as changes in address or contact information.
Debt Collection Specialist
Financial Recovery Services Inc
Superior
09.2020 - 06.2022
- Contacted delinquent customers via telephone and mail to negotiate payment arrangements.
- Achieved monthly collection targets through effective negotiation techniques.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
Patient Access Representative
Essentia Health-St. Mary's Medical Center
Duluth
06.2015 - 06.2017
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Explained various admission forms and policies, acquiring signatures for consent.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
Education
Denfeld High School
Duluth, MinnesotaSkills
- Insurance Verification
- Payment Processing
- Problem Solving
- Adaptability
- Customer Service
- Task Prioritization
- Effective Communication
- Document Management
- System Navigation
- Client Confidentiality
- Compliance Awareness
- Independent Judgment
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- Basic Life Support-CPR
- Certified Nursing Assistant
- Food Handlers Certification
- Certified Mortgage Field Service Inspector
Timeline
Mortgage Field Inspector
Independently Employed
01.2026 - Current
Legal Courier
ABC Legal
12.2025 - Current
Delivery Driver
Amazon Flex
03.2025 - 12.2025
Patient Account Representative
St. Luke’s Hospital
10.2022 - 05.2025
Debt Collection Specialist
Financial Recovery Services Inc
09.2020 - 06.2022
Patient Access Representative
Essentia Health-St. Mary's Medical Center
06.2015 - 06.2017
Denfeld High School