LAYLA SIFERLLAH-GRIFFIN
Edina
Summary
Dynamic professional with a proven track record at Instacart, achieving a 98% accuracy rate in consumer orders. Expertise in problem-solving and cross-functional collaboration enhances customer experiences through effective communication and tailored solutions. Proficient in Microsoft Office and adaptable to fast-paced environments, consistently driving results and exceeding expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Associate
Instacart
05.2021 - Current
- Completed 1,000+ consumer orders with a 98%+ accuracy rate, ensuring items matched customer preferences and dietary needs.
- Maintained a 5-star satisfaction record by resolving product issues through proactive communication and alternatives.
- Optimized shopping and delivery routes, improving order efficiency and reducing average delivery time.
- Adapted quickly to fast-paced environments by managing multiple orders during peak-demand periods.
Marketing Intern
MENTOR Minnesota
06.2025 - 08.2025
- Audited and refreshed digital communication channels, enhancing clarity and statewide reach.
- Strengthened messaging for statewide network of over 200 mentoring programs, impacting approximately 130,000 youth.
- Conducted competitive analysis of nonprofit communication strategies, recommending updates for improved digital consistency.
- Drafted content for email campaigns, web pages, and social media posts, increasing engagement with mentors and youth-support organizations.
- Collaborated cross-functionally with program and engagement teams to align storytelling with organizational goals.
Intern
Ryan Companies
03.2023 - 05.2023
- Supported team operations by organizing and maintaining digital records for cross-functional departments.
- Conducted event-planning and communication research that influenced internal engagement initiatives.
- Drafted internal website updates to improve information clarity and user accessibility.
Math Tutor
University of St. Thomas
09.2022 - 05.2023
- Tutored over 30 students weekly, enhancing comprehension through tailored explanations and visual breakdowns.
- Boosted student test scores by reinforcing concepts using targeted practice strategies.
- Established strong rapport with students, fostering confidence and increasing engagement.
Team Associate
The Container Store
10.2020 - 05.2021
- Delivered personalized customer service to 100+ shoppers weekly, identifying needs and recommending tailored storage solutions.
- Assisted with visual merchandising, product placement, and maintaining organized product displays.
- Processed curbside and online pickup orders with speed and accuracy to support omnichannel operations.
- Received and organized inventory to ensure product availability and easy navigation.
Education
Bachelor of Arts - Marketing Management
University of St. Thomas
St. Paul, MN05.2026
Skills
- Retail expertise
- Visual merchandising
- Consumer insights
- Customer experience
- Communication skills
- Cross-functional collaboration
- Problem-solving
- Adaptability
- Microsoft Office proficiency
- Google Workspace proficiency
- Time management
- Organizational skills
- Basic Canva knowledge
- Creative concept development
Certification
- HubSpot Email Marketing Certification, 11/25
- HubSpot Social Media Marketing Certification, 11/25
- Google Ads Display Certification, 2025
Projects And Marketing Work
- Sustainable Athletic Footwear Brand Concept: Designed a full brand concept for an eco-friendly athletic/athleisure footwear line centered on sustainability, consumer values, and fashion-forward positioning. Conducted target audience research to define personas, lifestyle motivators, and purchase drivers. Built a brand story integrating material transparency, environmental impact, and performance. Developed a multi-channel promotional strategy including retail placement concepts, digital storytelling, and launch messaging.
- Digital Marketing Portfolio Website: Sife4250.wixsite.com/my-site-8, Designed and built a digital marketing website using Wix to showcase branding, content creation, and visual design work. Developed clean site architecture, user-focused navigation, and cohesive visual branding. Created original written and visual content, applying marketing principles such as message clarity and audience targeting. Utilized digital tools including Wix, Canva, and basic SEO settings to enhance site presentation and discoverability. Strengthened digital literacy through hands-on work with website design, layout strategy, and creative storytelling.
Timeline
Marketing Intern
MENTOR Minnesota
06.2025 - 08.2025
Intern
Ryan Companies
03.2023 - 05.2023
Math Tutor
University of St. Thomas
09.2022 - 05.2023
Delivery Associate
Instacart
05.2021 - Current
Team Associate
The Container Store
10.2020 - 05.2021
Bachelor of Arts - Marketing Management
University of St. Thomas