Leah Barnes
St. Paul
Summary
Detail-oriented administrative professional with 4+ years of experience in scheduling coordination, office operations, and customer relations. Proven expertise in managing high-volume communications, maintaining accurate records in CRM systems, and coordinating across departments to ensure seamless operations. Skilled in providing exceptional administrative support while maintaining strict confidentiality and professionalism.
Overview
6
6
years of professional experience
Work History
BDC Senior Customer Support Specialist
Walser Automotive Group
02.2024 - Current
- Manage high-volume inbound and outbound calls (up to 100 daily) to schedule service appointments and coordinate customer follow-ups.
- Coordinate communication between customers and service departments to ensure accurate scheduling and timely appointment confirmations.
- Maintain detailed records in CRM systems to track customer interactions, appointments, and follow-up tasks.
- Respond to email inquiries professionally and proactively contact customers regarding upcoming service needs.
- Provide administrative support by managing calendars, processing service requests, and ensuring seamless office operations.
Customer Experience Representative
Enterprise Holdings
12.2021 - Current
- Deliver exceptional customer service by thoroughly explaining rental agreements, vehicle features, and additional service offerings.
- Process reservations and vehicle check-ins, ensuring accuracy and customer satisfaction.
- Function as a customer liaison, providing personalized concierge services to enhance the rental experience.
Medical Receptionist
HealthPartners
05.2023 - 02.2025
- Manage inbound patient communication with professionalism and patience, ensuring high-quality customer service and effective resolution of inquiries.
- Coordinate scheduling for Radiology appointments, demonstrating strong listening skills to accurately assess patient needs and requirements.
- Uphold strict patient confidentiality protocols, safeguarding patient rightsand private information in accordance with regulatory standards.
Assistant Women's Basketball Coach
North Central University
08.2022 - 03.2023
- Coordinated logistics for team meals, travel arrangements, and transportation to ensure seamless itineraries and timely arrivals.
- Managed scheduling and calendar coordination for practices, competitions, and team activities.
- Maintained organized records of athlete information, team schedules, and budget documentation.
- Facilitated communication between coaching staff, athletes, and university administration.
- Organized community outreach initiatives and networking events to build valuable relationships.
Mental Health Counselor
RADIAS Health – formerly South MetroHuman Services
09.2019 - 10.2021
- Provided comprehensive mental health support and coordination for adults, ensuring appropriate care and advocacy.
- Employed clinical techniques to de-escalate situations and maintain a supportive environment, while adhering to professional client-staff boundaries.
- Administered medications correctly and collaborated with team members to monitor and facilitate client progress.
Paraprofessional Special Education
Richfield Public Schools
02.2020 - 08.2021
- Supported classroom instruction by assisting teachers in lesson planning and curriculum delivery.
- Facilitated individualized student support, enhancing learning outcomes through targeted interventions.
- Coordinated with special education staff to develop and implement IEP goals for diverse learners.
- Monitored student progress, documenting behavioral and academic observations to inform instructional strategies.
Education
Bachelor of Science - Psychology
North Western State University
Natchitoches, LA08.2019
Associate of Arts - Liberal Arts And Sciences
North Dakota State College of Science
Wahpeton, ND05.2017
Skills
- Microsoft Office Suite
- Customer service
- Document preparation
- Multi-line phone systems
- Problem solving
- Attention to detail
- Verbal and written communication
- Calendar management
- Appointment scheduling
- Conflict resolution
- Active listening
- Email management
Timeline
BDC Senior Customer Support Specialist
Walser Automotive Group
02.2024 - Current
Medical Receptionist
HealthPartners
05.2023 - 02.2025
Assistant Women's Basketball Coach
North Central University
08.2022 - 03.2023
Customer Experience Representative
Enterprise Holdings
12.2021 - Current
Paraprofessional Special Education
Richfield Public Schools
02.2020 - 08.2021
Mental Health Counselor
RADIAS Health – formerly South MetroHuman Services
09.2019 - 10.2021
Bachelor of Science - Psychology
North Western State University
Associate of Arts - Liberal Arts And Sciences
North Dakota State College of Science