Leah Ehlers
Leonard
Summary
Experienced, jack of most traits receptionist, skilled at managing front desk operations and coordinating communication between appropriate staff and patients/clients. Strong experience in multi-line telephone operation and supply management. Quick learning and willing to help where needed.
Overview
14
14
years of professional experience
Work History
Receptionist
Dermatology Professionals
Bemidji, MN
02.2020 - Current
- Managed front desk operations, greeting patients and ensuring a welcoming environment.
- Scheduled appointments using electronic health record (EHR) systems, optimizing patient flow.
- Handled patient inquiries and resolved issues efficiently.
- Coordinated communication between medical staff and patients.
- Trained new receptionists on office procedures and EHR software, promoting operational consistency.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained office equipment, ensuring it was running properly.
- Stocked and ordered office supplies.
Receptionist
Sanford Health
Bemidji, MN
01.2017 - 02.2020
- Coordinated communication between medical staff and patients, ensuring timely information delivery.
- Handled patient inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Implemented process improvements for appointment scheduling, reducing wait times significantly.
- Maintained organized patient records, improving data retrieval processes for clinical staff.
Stock Manager
Naylor Heating & Refridgeration
Bemidji, MN
09.2015 - 02.2017
- Ordered parts/material for specific jobs and stock room. Included filing purchase order slips for each specific job.
- Kept track of inventory.
- Maintained an organized backroom for easy access for installers to grab parts for their job.
- Labeled, organized and located inventory items in staging areas or on shelves.
- Ran forklift to unload material.
- Plowed snow for easy access to building for customers/employees.
- Answered incoming calls/scheduling service calls/dispatching technicians.
- Handled customer payments in Accounts Receivable
Assembly Line Production Worker
Team Industries
Bagley, MN
09.2012 - 08.2015
- Operated assembly line machinery to ensure efficient production flow.
- Conducted quality inspections on finished products.
- Collaborated with team members to troubleshoot and resolve production issues.
- Trained new employees on safety protocols and assembly processes.
Education
High School Diploma -
Bagley High School
Bagley05-2011
Skills
- Organizational efficiency
- Time management
- Multi-line telephone operation
- Client relations
- Data entry
- Information protection
- Supply management
- Organization skills
- Time management/Punctuality
- Positive and professional
Timeline
Receptionist
Dermatology Professionals
02.2020 - Current
Receptionist
Sanford Health
01.2017 - 02.2020
Stock Manager
Naylor Heating & Refridgeration
09.2015 - 02.2017
Assembly Line Production Worker
Team Industries
09.2012 - 08.2015
High School Diploma -
Bagley High School