Summary
Overview
Work History
Education
Skills
Timeline
Leah Grant

Leah Grant

Blaine,MN

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Johnny Rockets Restaurant. Proven ability to multitask and resolve issues swiftly, enhancing guest experiences. Adept in cash handling and team collaboration, consistently contributing to a positive and efficient work environment.

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, driven satisfaction and promote long-term loyalty.

Experienced with providing attentive and nurturing care to foster dogs, ensuring their safety and comfort. Utilizes effective training techniques to address behavioral challenges and promote positive outcomes. Track record of building strong relationships with rescue organizations and adopters, resulting in successful placements and happy endings for dogs in need.

Professional with hands-on experience in food service, ready to contribute effectively. Skilled in meal preparation, food safety, and customer service. Strong team player, adaptable to changing needs, and focused on delivering high-quality results. Known for reliability and positive attitude in fast-paced environments.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. 5 + Years in cash handling, customer service, food industry. 3 Years in POS usage. 5 + years in volunteer work.

Overview

5
5
years of professional experience

Work History

Server

Johnny Rockets Restaurant
02.2024 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Supported needs of 3 - person wait staff who attended to specific needs of countless customers daily for Johnny Rockets restaurant with social relevancy and intentionality.

General Merchandiser

Target
12.2022 - 01.2023
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
  • Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
  • Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
  • Designed product displays to attract customers and increase sales.
  • Managed inventory levels efficiently, ensuring consistent stock availability for high-demand products.
  • Greeted customers and directed to requested products.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Crew Member

McDonald's
10.2020 - 06.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

High School Diploma -

Connections Academy , Minnesota
01.2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Team collaboration
  • Supply restocking
  • Quality control
  • Positive guest interactions
  • Team player
  • Multitasking Abilities
  • Problem-solving

Timeline

Server - Johnny Rockets Restaurant
02.2024 - 04.2025
General Merchandiser - Target
12.2022 - 01.2023
Crew Member - McDonald's
10.2020 - 06.2021
Connections Academy - High School Diploma,
Leah Grant