Summary
Overview
Work History
Education
Skills
Timeline
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Leah LaManna

Inver Grove Heights

Summary

Results-driven individual passionate about enhancing community well-being through effective resource allocation. Expertise in behavioral health and mental health services, aiming to contribute as a case worker. Committed to empowering individuals to achieve better life outcomes.

Overview

1
1
year of professional experience

Work History

ISC Agent

Renewal by Andersen
Remote - Stillwater
05.2023 - 08.2024
  • Maintained a 97%-100% call criteria score across all inbound and outbound interactions, demonstrating a commitment to excellence.
  • Managed challenging client interactions with empathy and problem-solving techniques to facilitate successful outcomes.
  • Acknowledged by confirmation department supervisor for thorough questioning and meticulous note-taking to aid design consultants.

Education

Bachelor of Science - Science of Psychology

University of Minnesota
Duluth, MN
07-2018

Associate of Arts - Psychology

Inver Hills Community College
Inver Grove Heights, MN
05-2015

High School Diploma -

Henry Sibley High School
Mendota, MN
06-2000

Skills

  • Client relationship management
  • Conflict resolution
  • Time management
  • Performance tracking
  • Effective communication
  • Detail-oriented documentation
  • Problem resolution
  • Friendly, positive attitude
  • Computer skills
  • Calm under pressure
  • Active listening
  • Microsoft office
  • Decision-making
  • Critical thinking
  • Excellent communication
  • Dependable and responsible

Timeline

ISC Agent

Renewal by Andersen
05.2023 - 08.2024

Bachelor of Science - Science of Psychology

University of Minnesota

Associate of Arts - Psychology

Inver Hills Community College

High School Diploma -

Henry Sibley High School

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Leah LaManna