Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Leah Langdon

Customer Service Professional
Robbinsdale,MN

Summary

As a customer service professional with many years of experience, I have honed my skills in providing exceptional support and resolving issues in a timely and effective manner, even in fast-paced, high-pressure environments. My experience across different industries has enabled me to work with customers from diverse backgrounds and cultures, while adapting to their unique needs and preferences. I am passionate about delivering high-quality work, creating positive customer experiences, and working collaboratively as part of a team. I’m always looking for ways to improve my efficiency and productivity, and I take pride in being reliable, adaptable, and upbeat.

With many years of experience as an assistant manager and supervisor, I’m also confident leading teams, supporting coworkers, and helping operations run smoothly day-to-day. If you're looking for someone who thrives on multitasking, clear communication, and outstanding service, and brings proven leadership to the table, I would love the opportunity to contribute to your team’s success.

Overview

13
13
years of professional experience
2010
2010
years of post-secondary education

Work History

Executive Virtual Assistant

BELAY
Remote, Remote
04.2023 - Current

I provide high-level administrative support to my executive clients by managing complex calendars, coordinating communications, and handling sensitive information with discretion. I excel at multitasking, prioritizing tasks, and maintaining clear and professional communication across teams. This role enhanced my organizational skills, attention to detail, and ability to adapt quickly, qualities that contribute to efficient operations and positive team dynamics.

Virtual Assistant

Stuff
Remote, Remote
02.2021 - 11.2022

I supported multiple clients by managing scheduling, email communication, and task coordination with accuracy and efficiency. I provided prompt customer support, maintained organized internal systems, and ensured smooth daily operations. Working with teams across different time zones sharpened my adaptability, attention to detail, and ability to communicate clearly and professionally in a fast-paced remote environment.

Assistant Store Manager of Sales and Service

Williams-Sonoma, Inc.
Rosedale, MN
11.2017 - 03.2021

I supported daily operations focused on driving sales and delivering outstanding customer service. I supervised and trained staff to maintain high performance and teamwork, while managing customer relations to ensure positive experiences. I handled inventory oversight, promotional activities, and collaborated with management to achieve sales goals. My role emphasized strong leadership, problem-solving, and maintaining smooth, compliant store operations.

Assistant Store Manager

Carhartt
Bloomington, MN
09.2012 - 10.2017

I supported daily store operations with a focus on driving sales and delivering exceptional customer service in a clothing retail environment. I led and coached a team to maintain high standards of performance and teamwork, ensuring customers received knowledgeable and friendly service. I managed inventory, visual merchandising, and promotional efforts to maximize sales, while collaborating closely with management to meet and exceed business goals. My role required strong leadership, problem-solving, and dedication to upholding the brand’s reputation for quality and reliability.

Education

Liberal Arts and Sciences - Liberal Studies

Normandale Community College
Bloomington, MN
01.2006 - 01.2010

High School Diploma -

Tartan High School
Oakdale, MN

Skills

  • Customer relations

  • Attention to Detail

  • Food safety regulations and guidelines

  • Team player

  • Team leadership

  • Administrative skills

Interests

  • Coffee and tea culture, including brewing methods and beverage crafting (previous experience at Starbucks)
  • Sustainability and ethical sourcing in food and beverage
  • Passionate about expanding and promoting plant-based options


Timeline

Executive Virtual Assistant

BELAY
04.2023 - Current

Virtual Assistant

Stuff
02.2021 - 11.2022

Assistant Store Manager of Sales and Service

Williams-Sonoma, Inc.
11.2017 - 03.2021

Assistant Store Manager

Carhartt
09.2012 - 10.2017

Liberal Arts and Sciences - Liberal Studies

Normandale Community College
01.2006 - 01.2010

High School Diploma -

Tartan High School
Leah LangdonCustomer Service Professional