Lee Brandrup

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Independently schedules and creates appointments within the Electronic Health Record (EHR) for a complex, multi-specialty medical practice.

a) Accurately schedules patient appointments in the EHR in accordance with scheduling guidelines by following decision support trees.

b) Navigates multiple systems simultaneously and works with several complex scheduling work flows.

c) Ensures accuracy and thoroughness in all patient related activities, including all forms of electronic communication and organizing outside medical records.

d) Follows appropriate schedule sequencing to ensure completion of all appropriate fields.

e) Coordinates division and physician specific appointment wait list.

f) Monitors calendar capacity and fill rates in accordance with institutional expectations.

• Lead Spine Center SPCON PASS (Centers of Excellence, Spine Model of Care, Carrum Programs).

a) Processing new referrals in a timely manner to ensure the quality of care these programs offer.

b) Ensuring medical records are received in a timely manner through eHealth Technologies.

c) Using patient's preferred methods of communication for any updates on their referral and expectations for their visit.

d) Close communication with surgical teams and nurses to coordinate plans of care within very tight timeframes.

e) Juggling numerous SPCON patients at once while also maintaining high volumes of patients outside of contracting.

• Provides an unparalleled experience.

a) Uses excellent customer service, interpersonal skills, and sound judgement when interacting with patients, customers, and colleagues.

b) Manages difficult conversations, including those associated with current business environment (based on scheduling guidelines).

c) Maintains pleasant demeanor when interacting with internal or external customers by using empathic communication skills.

d) Provides general information and answers questions to ensure the customer/patient has a comprehensive understanding of what they may expect when they arrive at Mayo Clinic.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Designed personalized artwork for clients based off their visions and needs.
• Face-to-face appointments sitting with clients reviewing artwork. Based off of color schemes, design sizes, number of colors needed to bring their visions to life, and supplying alternative options/suggestions.

• Supported warehouse operations through accurate record-keeping, reporting discrepancies, and ensuring proper stock rotation.
• Handled fragile items carefully during loading/unloading processes to minimize damage or loss of product quality.
• Demonstrated strong organizational skills in loading and unloading cargo in a safe and secure manner.
• Provided excellent customer service during deliveries, addressing concerns, answering questions, and resolving issues professionally.